Field service companies face several challenges when it comes to their purchase workflows. It’s crucial to establish smooth purchase operations, from the initial part request to delivering the component to the technician and billing the customer. However, relying on manual processes results in delays in receiving parts and late customer invoicing. Automating purchase workflows, on… Read more »
Gomocha is pleased to introduce our most recent release, 5.2.3. This platform update provides our clients with enhanced capabilities to streamline their processes more effectively and cultivate satisfied customers. Quoting has never been easier or more efficient in field services with Gomocha. The 5.2.3 release provides enhanced features that are a game-changer for companies’ quoting… Read more »
Gomocha is thrilled to announce our 5.2.1 release, which includes tools to speed up your workflows, reduce manual effort, and improve service planning without adding complexity. This new release brings a set of user-focused updates to keep your field service operations smooth and your teams fast: Cleaner, Faster Portal Navigation The Gomocha Field Service Platform… Read more »
Efficient communication between staff members and clients is critical for smooth field service operations. Gomocha’s new customer portal, which was available with our 5.1.2 release, enables direct communication between customers, planners, and technicians. Gomocha’s Global Support Manager Sanjoli Singhal walks you through how this works. The customer portal allows for instant message threads linked to… Read more »
Our 5.1.2 release for the Gomocha Field Service Platform features our new customer portal. This powerful capability offers customers and field service organizations several benefits to facilitate smooth operations. No-shows waste resources and disrupt schedules for field service companies. Gomocha’s customer portal allows customers to select or reschedule their own appointments, preventing no-shows and ensuring… Read more »
We recently launched our 5.1.2 release for the Gomocha Field Service Platform. One of the valuable features available in this release is our customer portal. This new resource empowers your field service organization’s customers to manage appointments and communicate with your team in real-time. With Gomocha’s customer portal, your customers can avoid waiting in long… Read more »
Imagine you’re a manager tasked with finding a tiny key in stacks of papers in a large office before moving on to the next step in your field services project. The effort and time you’d need to manually shuffle through paperwork slow down your process. You may be unable to spend more time on service… Read more »
Too often, in field services, managers get lost in the details without seeing a comprehensive, up-to-date overview of projects. A bird’s eye view of your field service work is possible through Gomocha’s new customer portal. This new asset intelligence view in the Gomocha end-customer portal helps you make decisions based on data, not assumptions. Below… Read more »
Efficiency and transparency are key when managing your field service customers. With Gomocha’s latest customer portal update, your customers can forget having to wait on others for updates or to take vital action. Instead of standing by, your customers gain complete visibility and feel empowered by the tools at their fingertips, facilitating greater control, efficiency,… Read more »
We’re pleased to announce that Gomocha has re-certified our SOC 2 Type 1 compliance, demonstrating our commitment to safeguarding our customers’ information. SOC, which stands for Systems and Organizations Controls, is a framework of requirements for service companies established by the American Institute of Certified Public Accountants (AIPA) that shows that an organization’s practices and… Read more »
Gomocha is pleased to invite our audience to join our beta program, giving you early access to new versions of our field service app. Our beta app is a newer, more experimental version of the Gomocha Field Service App released to app stores. The beta test program will give you the inside scoop of our… Read more »
Gomocha is pleased to announce Release 5.0 of our field service platform. We have added several new and exciting features to the platform. This release also includes quality and stability improvements. Below, we share highlights from the exciting updates that are a part of Release 5.0: Mandate Attachments Before Completing Work The Gomocha Field Service… Read more »