Category: Field Service Employee Experience

The Importance of Autonomy in the Field

Fostering a Positive Employee Experience Is the Key to Building a Thriving Field Service Organization

Having worked together on an exclusive new Field Service News White Paper, Kris Oldland joined Martin Knook, CEO of Gomocha, to discuss the autonomy of field technicians in the field.   In this engaging, long-form discussion, the two discuss the modern tools available to field service organizations as we see the emergence of next-generation field service… Read more »

10 Essential Goals for Successful Field Service Technicians

Resilience Through Field Service Solutions Brings Business Success

Field service technicians play a crucial role in maintaining and optimizing various industries. Whether in energy, manufacturing, or telecommunications, these professionals ensure that equipment and systems are running smoothly. Here are ten essential goals that every field service technician should strive to achieve: Field service technicians are the backbone of the field service industry. By… Read more »