Category: Field Service Employee Experience

Enhance Technician Training with Field Service Technology

Enhance Technician Training with Field Service Technology

As organizations in field service work to improve their service delivery and grow, one of the most important aspects of expanding your company and staying competitive is ensuring you thoroughly train your technicians. They are essentially the face of your organization, interacting with customers regularly and serving as ambassadors of your brand’s commitment to high-quality… Read more »

The Importance of Autonomy in the Field

Fostering a Positive Employee Experience Is the Key to Building a Thriving Field Service Organization

Having worked together on an exclusive new Field Service News White Paper, Kris Oldland joined Martin Knook, CEO of Gomocha, to discuss the autonomy of field technicians in the field.   In this engaging, long-form discussion, the two discuss the modern tools available to field service organizations as we see the emergence of next-generation field service… Read more »

10 Essential Goals for Successful Field Service Technicians

Resilience Through Field Service Solutions Brings Business Success

Field service technicians play a crucial role in maintaining and optimizing various industries. Whether in energy, manufacturing, or telecommunications, these professionals ensure that equipment and systems are running smoothly. Here are ten essential goals that every field service technician should strive to achieve: Field service technicians are the backbone of the field service industry. By… Read more »