We recently launched our 5.1.2 release for the Gomocha Field Service Platform. One of the valuable features available in this release is our customer portal. This new resource empowers your field service organization’s customers to manage appointments and communicate with your team in real-time.
With Gomocha’s customer portal, your customers can avoid waiting in long phone queues or experiencing delayed email replies to schedule or modify service appointments. Gomocha’s Global Support Manager Sanjoli Singhal provides an overview of this robust portal.
Gomocha’s customer portal enables your customers to schedule or reschedule appointments instantly. It also equips your customers with everything to manage assets effortlessly.
The customer portal allows your field service company’s customers to instantly view order status and maintenance history, streamlining the scheduling process for everyone involved.
With Gomocha’s customer portal, you’ll turn scheduling from a bottleneck into a smooth, automated process. This comprehensive feature helps your field service organization reduce no-shows and free up your staff for more high-value tasks. Because the customer portal facilitates a seamless experience for your customers, your company will experience increased customer satisfaction and loyalty.
Ready to try Gomocha’s customer portal to elevate your field service organization’s customer service? Contact us today!