Our 5.1.2 release for the Gomocha Field Service Platform features our new customer portal. This powerful capability offers customers and field service organizations several benefits to facilitate smooth operations.
No-shows waste resources and disrupt schedules for field service companies. Gomocha’s customer portal allows customers to select or reschedule their own appointments, preventing no-shows and ensuring everyone is on the same page with appointment schedules. Gomocha’s Global Support Manager Sanjoli Singhal explains how it works.
The customer portal also provides instant updates to planners, sharing with them the essential information to verify appointments are scheduled and sent to field technicians.
Gomocha’s customer portal automatically notifies technicians of schedule changes, so they have the most up-to-date appointment times and can easily plan their workdays.
The customer portal makes a big positive impact on your field service organization. Its capabilities result in fewer wasted trips for technicians, better resource utilization, and improved profitability through precise scheduling.
With the customer portal, your planners gain more time, your technicians work smarter, and your customers stay satisfied.
Would you like to see how Gomocha’s customer portal can help your field service company enhance its customer service? Contact us today!