Efficient communication between staff members and clients is critical for smooth field service operations. Gomocha’s new customer portal, which was available with our 5.1.2 release, enables direct communication between customers, planners, and technicians. Gomocha’s Global Support Manager Sanjoli Singhal walks you through how this works. The customer portal allows for instant message threads linked to… Read more »
Our 5.1.2 release for the Gomocha Field Service Platform features our new customer portal. This powerful capability offers customers and field service organizations several benefits to facilitate smooth operations. No-shows waste resources and disrupt schedules for field service companies. Gomocha’s customer portal allows customers to select or reschedule their own appointments, preventing no-shows and ensuring… Read more »
We recently launched our 5.1.2 release for the Gomocha Field Service Platform. One of the valuable features available in this release is our customer portal. This new resource empowers your field service organization’s customers to manage appointments and communicate with your team in real-time. With Gomocha’s customer portal, your customers can avoid waiting in long… Read more »
Imagine you’re a manager tasked with finding a tiny key in stacks of papers in a large office before moving on to the next step in your field services project. The effort and time you’d need to manually shuffle through paperwork slow down your process. You may be unable to spend more time on service… Read more »
Too often, in field services, managers get lost in the details without seeing a comprehensive, up-to-date overview of projects. A bird’s eye view of your field service work is possible through Gomocha’s new customer portal. This new asset intelligence view in the Gomocha end-customer portal helps you make decisions based on data, not assumptions. Below… Read more »
Efficiency and transparency are key when managing your field service customers. With Gomocha’s latest customer portal update, your customers can forget having to wait on others for updates or to take vital action. Instead of standing by, your customers gain complete visibility and feel empowered by the tools at their fingertips, facilitating greater control, efficiency,… Read more »
We’re pleased to announce that Gomocha has re-certified our SOC 2 Type 1 compliance, demonstrating our commitment to safeguarding our customers’ information. SOC, which stands for Systems and Organizations Controls, is a framework of requirements for service companies established by the American Institute of Certified Public Accountants (AIPA) that shows that an organization’s practices and… Read more »
Gomocha is pleased to invite our audience to join our beta program, giving you early access to new versions of our field service app. Our beta app is a newer, more experimental version of the Gomocha Field Service App released to app stores. The beta test program will give you the inside scoop of our… Read more »
Gomocha is pleased to announce Release 5.0 of our field service platform. We have added several new and exciting features to the platform. This release also includes quality and stability improvements. Below, we share highlights from the exciting updates that are a part of Release 5.0: Mandate Attachments Before Completing Work The Gomocha Field Service… Read more »
Gomocha is pleased to share that we’re testing a new innovative design approach for our field service portal. We aim to make our platform more user-friendly, visually appealing, user-centric, and informative. To ensure we achieve our objectives, we conducted 10 A/B tests related to components of the portal’s new design approach. This included improving the… Read more »
Gomocha is pleased to announce Release 4.9 of our Field Service Platform. We have added many innovative features and functionalities to the platform, and quality and stability improvements. Here is a sneak peek of some of the exciting changes included in this Gomocha release: Gomocha now supports the concept of a parent warehouse and sub-warehouse…. Read more »
We are pleased to announce that we have launched our new, modern Gomocha FSP app with significant user interface (UI) updates. Our team has made several changes to improve our users’ experience on the field service platform. Here are our new and improved features: The existing Gomocha FMP360 app will be available in app stores… Read more »