Efficiency and transparency are key when managing your field service customers. With Gomocha’s latest customer portal update, your customers can forget having to wait on others for updates or to take vital action. Instead of standing by, your customers gain complete visibility and feel empowered by the tools at their fingertips, facilitating greater control, efficiency, and satisfaction.
The Gomocha Customer Portal, a self-service portal, puts your end-customers in control. They can view order details, allow replanning of appointments, register incidents, request maintenance, and communicate with planners and technicians during incidents.
The new Gomocha Customer Portal’s key features include:
Self-Service Scheduling
Customers can request appointments that fit their schedules, reducing the need for back-and-forth. With just a few clicks, they can see a clear view of available time slots. This reduces delays and ensures a seamless scheduling experience tailored to your customers’ needs.
Instant Communication
Streamline field service communication with clarity and fewer delays. The portal facilitates direct messaging with planners and technicians. A dedicated communication log keeps all messages between customers and support or planning teams organized in one place, resolving issues faster and ensuring no detail gets lost.
Efficiency Impact
Whether quoting on-site, going paperless in the field, or providing instant service wrap-ups, Gomocha’s Digital Customer Intake Portal boosts your team’s efficiency by reducing administrative work and enhancing customer satisfaction.
Customizable Design
Gomocha customers can brand their Gomocha experience so it presents as an extension of their own operations, ultimately building greater alignment and trust. The customizable interface allows your team to easily apply your logo, colors, and theme to the portal.
The Gomocha self-service solution streamlines communication and scheduling, cutting down on support tasks and providing real-time updates. When your customers take control, they experience faster responses and clear communication. Imagine how much time you could save by empowering your customers this way.
Get a first-hand view of what Gomocha can do for your organization.