This Privacy Policy applies to the processing of personal data by Gomocha Global B.V. and its subsidiaries (hereafter collectively: “we” and/or “us”).

This Privacy Policy covers any information relating to an identified or identifiable natural person we collect when using our products or services, or otherwise interact with us. And how we store and protect these data. And for which purposes we will use your personal data and with whom these data will be shared.

Personal data
In this Privacy Policy, “personal data” means information or pieces of information that could allow you, as an individual in the European Economic Area, to be identified.

We comply to the following Privacy Principles:

  • Process Personal Data lawfully, fairly, and in a transparent manner.
  • Only collect Personal Data for a specific, explicit, and legitimate purpose(s). Any subsequent processing should be compatible with such purpose(s), unless we have obtained the individual’s consent, or the processing is otherwise permitted by law.
  • Only process Personal Data that is adequate, relevant, and not excessive for the purpose(s) for which it is processed.
  • Keep Personal Data accurate, complete, and up-to-date as is reasonably necessary for the purpose(s) for which it is processed.
  • Keep Personal Data in a form that is personally identifiable for no longer than necessary to accomplish the purpose(s), or other permitted purpose(s), for which the Personal Data was obtained.
  • Technical and organizational measures are in place to safeguard Personal Data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, use, or access.
  • Personal Data in a manner that respects individuals’ rights under applicable data protection laws.

Accountability
We shall implement appropriate policies, processes, controls, and other measures necessary to enable it to demonstrate that its processing of Personal Data is in accordance with this General Data Protection Regulation (hereafter: ‘GDPR’).

Purposes of data processing
We process the personal data of persons with whom we come into contact and to whom we deliver services. We need these personal data to enable us to deliver our services effectively. In special circumstances we will provide the personal data of users or customers to third parties without consent, for instance in case of a legitimate request by an appropriate competent authority. The data subject shall have the right to withdraw his or her consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

How do we protect your personal data?
In accordance with the obligations imposed by the GDPR, we take steps to maintain an adequate level of security in the processing of personal data which is sufficient by current standards to prevent any unauthorized access to or modification, disclosure or loss of personal data.

Cookies
We may use cookies to enhance your experience when you use our Website or Services. Cookies help us to improve the Website and offer you a better and more personalized service. More information on the processing of data which have been collected through cookies is provided in our cookie policy.

Modifications to this Privacy Policy
We may update our Privacy Policy from time to time. When we change this Privacy Policy in a significant way, we will post appropriate notices referring to the changes.

Amendments to the Privacy Policy
We reserve the right to amend the cookie policy from time to time. We therefore advise you to visit this page regularly in order to check whether any changes have been made.
This Privacy Policy was most recently amended on May 24, 2018.

Contact Us
If you have any questions about this Privacy Policy or the processing of personal data by us, you can contact us via privacy@gomocha.com.

Gomocha Text Messaging Opt-In Policy

Introduction

Gomocha is committed to protecting your privacy and ensuring a transparent relationship with our customers. This Text Messaging Opt-In Policy outlines our practices for sending text messages (SMS/MMS) to our subscribers and obtaining their consent in compliance with applicable laws and industry best practices.

Consent and Opt-In Requirements

To receive text messages from Gomocha, you must provide explicit consent. Consent must be obtained through a clear and conspicuous opt-in process. The following methods are accepted for obtaining opt-in consent:

  • Online Forms: When you sign up on our website or through our digital platforms, you will be asked to check a box indicating your consent to receive text messages.
  • Keyword Response: By texting a specific keyword to a designated short code, you confirm your agreement to receive text messages from Gomocha.
  • Written Consent: During events or meetings, you may provide written consent on a form that clearly states your agreement to receive text messages.

Information Collection and Use

When you opt-in to receive text messages from Gomocha, we will collect your mobile phone number and any other information you provide as part of the opt-in process. This information will be used solely for the purpose of sending you relevant messages, including:

  • Updates on our SaaS solutions and services
  • Industry news and insights
  • Event invitations and reminders
  • Promotions and special offers
  • Customer support and service updates

Message Frequency

The frequency of text messages will vary based on your interactions with Gomocha. Typically, you can expect to receive no more than 4-6 messages per month. Message frequency may increase during specific campaigns or promotional periods.

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s plan. By opting in, you acknowledge that you are responsible for any charges from your carrier. Gomocha does not charge for sending or receiving text messages.

Opt-Out Process

You may opt-out of receiving text messages from Gomocha at any time. To unsubscribe:
Reply “STOP” to any text message received from us.
Contact our customer support team at support@gomocha.com or call us at EU: +31 (0)85-11 22 444 U.S.: +1 877-922-5346.
Upon opting out, you will receive a confirmation message, and no further text messages will be sent unless you opt-in again.

Privacy and Security

Your privacy is important to us. We will take appropriate measures to protect your information and will not share your mobile number with third parties for marketing purposes without your explicit consent. For more details on how we handle your data, please review our Privacy Policy at Privacy Policy – Field Service Management Software & Platform | Gomocha.

Changes to the Policy

Gomocha reserves the right to modify this Text Messaging Opt-In Policy at any time. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, through email or text message.

Contact Us

If you have any questions or concerns about this policy or our text messaging practices, please contact us at: privacy@gomocha.com


We can also be contacted by post: Gomocha Global B.V., Lange Viestraat 2 B, 3511 BK Utrecht, The Netherlands, stating ‘personal data’. The above contact details can also be used for the purpose of requests to exercise the rights of data subjects.