Enhance Technician Efficiency with Instant Communication

Posted by

Efficient communication between staff members and clients is critical for smooth field service operations.

Gomocha’s new customer portal, which was available with our 5.1.2 release, enables direct communication between customers, planners, and technicians. Gomocha’s Global Support Manager Sanjoli Singhal walks you through how this works.

The customer portal allows for instant message threads linked to orders, helping technicians gain clarity on order details to ensure smooth, efficient site visits.

Personnel can also provide clear, real-time updates visible to all stakeholders using the customer portal, enabling everyone to stay on the same page with orders.

With Gomocha’s customer portal, field service teams can rapidly resolve issues, eliminate communication delays, and reduce errors in service execution. This new feature ensures technicians receive accurate, timely information, enhancing their effectiveness on-site and boosting customer trust.

Would you like to see how your field service organization can leverage Gomocha’s customer portal to elevate customer satisfaction? Contact us today!

Back to Blog