Category: Field Service Planning

Field service planning is one of the most important aspects of any field team. From managing your workforce to streamlining your workflow processes, this section breaks down all aspects of field service planning to help you succeed.

5 Key Trends Shaping Field Service in 2024

5 Key Trends Shaping Field Service in 2024

As we begin 2024, there are field service trends that organizations should keep on their radar this year. Technology is advancing rapidly, giving companies numerous opportunities to streamline operations and enhance efficiency. Below, we detail the field service trends to watch in 2024: Increase in Remote Services At the onset of the COVID-19 pandemic, field… Read more »

3 Transformative Strategies for Harmonizing Centralized and Decentralized Field Service Approaches

3 Transformative Strategies for Harmonizing Centralized and Decentralized Field Service Approaches

Finding harmony between the centralized and decentralized approaches is challenging but critical in today’s ever-evolving field service landscape. There are benefits to both the efficient, global-focused strategies that make up centralization and the local, resilient, and adaptable elements of decentralization. While field service organizations have traditionally prioritized a centralized service strategy, the shifting field service… Read more »

Centralizing Decentralization: Resolving Challenges in a Centralized Field Service Approach

Centralizing Decentralization: Resolving Challenges in a Centralized Field Service Approach

As field service organizations work to manage the ever-growing demands of the industry, they are focusing on balancing centralized and decentralized service approaches. Centralization emphasizes efficient, standardized processes and using consolidated resources. Decentralization, on the other hand, is rooted in local expertise, adaptability, and resilience. Before the COVID-19 pandemic, many field service companies leaned heavily… Read more »

3 Critical Insights from Field Service Europe 2023’s Sustainability Panel

3 Critical Insights from Field Service Europe 2023’s Sustainability Panel

I participated on the panel, The Circular Economy: Moving Toward a More Ecologically Sustainable Service Business Model, at Field Service Europe 2023 in Amsterdam on Oct. 25. I was joined by Ralf Bootz, Services and Solution Delivery Lead, International Markets, with Philips, Zoltan Gal, Global Services Sales Manager Power Protection, with ABB, Costas Dintsios, Global… Read more »

How to Transform Your Field Technicians into Brand Ambassadors

How to Transform Your Field Technicians into Brand Ambassadors

Your field service technicians are your customers’ main points of contact, working closely with them and their equipment. Technicians are best positioned to upsell customers with solutions and products to solve their pain points. That’s why your technicians make excellent brand ambassadors for your organization. A brand ambassador advocates for your field service company by… Read more »

Become a Better Field Service Leader: 3 Essential Tips

Become a Better Field Service Leader: 3 Essential Tips

As we emerge from the global pandemic, field service leaders face many challenges. According to a recent survey of 100 field services leaders conducted by software company Aquant, hiring, retaining, and motivating workers are the top struggles that leaders currently experience. But amid these challenges, it remains crucial for you to focus on addressing them… Read more »

Shaping the Future: Building Next-Generation Field Service Leaders for Success

Shaping the Future: Building Next-Generation Field Service Leaders for Success

Training next-generation field service leaders is a crucial responsibility. Service leaders must prioritize finding those professionals who will move into leadership roles. Preparing future leaders will ensure your organization’s continued growth and positive impact. The Evolution of Field Service Management Skills The traditional route toward field service management (FSM) has been to progress from a… Read more »

4 Strategic Initiatives Field Service Organizations Can Implement to Navigate the Global Recession

4 Strategic Initiatives Field Service Organizations Can Implement to Navigate the Global Recession

As we face a turbulent economic landscape and the uncertainties that come with it, a wide range of companies in various sectors, including the field service industry, must take action steps if they want to survive — and thrive. The strategic investments field service organizations make will be crucial in progressing toward continued growth as… Read more »

Enhancing Knowledge Transfer: Best Practices for Field Service Management

Enhancing Knowledge Transfer: Best Practices for Field Service Management

Excellence in customer service for field service organizations comes from understanding best practices in knowledge transfer. These best practices include using technology to streamline processes to make them more accessible to all field service teams. This enables technicians to provide high-quality customer service based on the best knowledge available. It’s critical to ensure that your… Read more »

Harnessing Technology to Drive Effective Knowledge Transfer in Field Service Management

Harnessing Technology to Drive Effective Knowledge Transfer in Field Service Management

Today’s technologies are critical in making effective knowledge transfer. Successful knowledge transfer uses management systems, artificial intelligence tools, virtual training platforms, collaboration tools, and mobile applications. These technologies can help overcome challenges and promote seamless field service information transfer between technicians. Using Knowledge Management Systems to Increase Efficiency A centralized knowledge repository is crucial for… Read more »

From Efficiency to Customer Satisfaction: The Benefits of Knowledge Transfer in Field Service

From Efficiency to Customer Satisfaction: The Benefits of Knowledge Transfer in Field Service

The benefits of effective knowledge transfer are massive. Organizations can experience measurable improvements in problem-solving and decision-making, efficiency and productivity, customer satisfaction, reduced service operation costs, employee engagement and retention, and more. Field service organizations that leverage knowledge transfer strategies see vast and inspiring improvements to their culture and bottom line. Problem-Solving and Decision-Making Problem-solving… Read more »

The Challenges of Establishing Collaborative Knowledge Transfer Systems for Field Service Teams

The Challenges of Establishing Collaborative Knowledge Transfer Systems for Field Service TeamsThe Challenges of Establishing Collaborative Knowledge Transfer Systems for Field Service Teams

Effective and efficient knowledge transfer is crucial for success in field service management. Knowledge transfer requires skilled workers to collaborate with information sharing, especially with tech-driven solutions, such as AI and chatbots. Knowing the challenges is half the battle of solving them quickly, judiciously, and well. The #1 Common Knowledge Sharing Challenge The lack of… Read more »