Digital transformation takes a customer-driven, digital-first approach to all aspects of field service. From inventory and sales to analytics, this section will cover all aspects of the digital transformation process to implement with any field service team.
In the dynamic realm of field service management, staying ahead of the competition requires more than just efficient operations—it demands a data-driven approach. Enter field service analytics, a game-changing tool key to unlocking performance improvement. This article delves into field service analytics, exploring how harnessing data insights can revolutionize your operations, elevate customer satisfaction, and… Read more »
The majority of field service organizations are moving toward digitalization. Mobile apps are at the forefront of this transition, helping companies significantly streamline operations. With apps, your technicians can access a wealth of essential information and tools on their mobile phones. Apps provide techs with the resources to boost efficiency, interact with customers, and excel… Read more »
Efficient operations are essential for delivering exceptional customer experiences while maintaining equipment and assets at peak performance. A well-structured field service maintenance checklist can be your secret weapon for success. In this article, we delve into the world of field service maintenance checklists, uncovering valuable insights, expert tips, and best practices to optimize your operations… Read more »
Balancing scheduled maintenance and repairs in field service is a delicate yet essential endeavor. Striking this balance ensures that your equipment remains in optimal condition while minimizing costly downtime. This article delves into the strategies and insights that can help you harmonize scheduled maintenance and repairs to achieve peak operational efficiency and customer satisfaction. The… Read more »
As field service organizations embrace digital transformation and shift toward remote service offerings, nurturing stronger customer relationships is more important than ever. While remote solutions are essential to providing higher-quality service, companies must remember the value of on-site visits. A field technician can carry out an increasing number of tasks remotely, but there is still… Read more »
Gomocha prioritizes user experience testing to provide its customers with the most up-to-date, high-quality field service platform. We recently conducted a second round of usability testing and gained user feedback on our new innovative design approach. This study round focused on UX-related findings, such as user flow navigation, usability, and user-friendliness. Our team tested various… Read more »
At the peak of the global pandemic, field services organizations had to adapt significantly to remain in business. Many companies in field service began transitioning to remote services to support their customers. Even as organizations return to in-person operations, companies increasingly integrate remote services into their workflows to deliver high-quality customer service. Technology has paved… Read more »
In the face of many unknowns in the energy, geo-political, and economic realms, industry leaders have had to think critically about technology solutions for driving their field service organizations ahead in 2023. Everyone faces pressure to deliver on NetZero goals, especially considering ESG scores. Also, hiring pressure is intense, and companies are dealing with a… Read more »
Using proactive investments that improve customer service, sales/marketing, and engineering synergy can and will recession-proof your field service organization. Enhancing your customer experience journey doesn’t have to be overwhelming. Having a proactive maintenance plan is the key to bolstering customer experience. Best of all, customer service can make your organization thrive despite downturns. Studies show… Read more »
Implementing a digital acceleration action plan is critical for your field service organization. Today’s world is increasingly digital, and making the leap into digital acceleration is key for all field service businesses. But, of course, a digital acceleration plan means you already have the prerequisites. Resources to Digital Acceleration Readiness If your company generates less… Read more »
Today, every company needs to know how to surf the digital waves of technology. Staying on top of industry trends is crucial in light of the emerging digital transformations happening worldwide. Business models in multiple industries are digitally transforming their products on the one hand and their customers’ processes on the other. On Trend: Sensors… Read more »
Whether you know it or not, your field service organization is already a technology company. We are all in the midst of technological transformation, where field service focuses on the product of customer processes through sensors and aggregating data. Going strong into 2023 means putting aside our digital hesitation and making digital transformation a strategic… Read more »