As field service organizations shift to offering remote field services, they face many challenges. Because customers are used to technicians visiting their site to troubleshoot and fix issues, getting them on board with remote solutions can be difficult. Customers are concerned about the security of their data when they opt for remote services. They also… Read more »
Field service organizations that want to stay ahead of the competition must expand their offerings to include remote solutions. Many companies began offering remote support during the COVID-19 pandemic, and it has been here to stay ever since. Remote solutions enable field technicians to complete jobs without on-site visits, minimize physical contact with customers, and… Read more »
Amid the global pandemic, field service organizations shifted their service offers to provide remote solutions to stay in business during lockdown. Companies continue expanding their remote service offers even as the pandemic moves behind us. As a result, field service businesses are seeking technicians with specific skill sets that help them grow their remote solutions…. Read more »