Gomocha is thrilled to announce our 5.2.1 release, which includes tools to speed up your workflows, reduce manual effort, and improve service planning without adding complexity.
This new release brings a set of user-focused updates to keep your field service operations smooth and your teams fast:
Cleaner, Faster Portal Navigation
The Gomocha Field Service Platform has a redesigned side menu, making it easier to scan and quicker to use. The new layout reduces clicks by grouping frequently used features more logically. It’s optional, and users can turn it on in System Settings.
Faster navigation means fewer wasted seconds. Fewer clicks mean new users get up to speed quicker. This valuable feature speeds up everyday actions, shortens training for new users, and makes the platform easier to adopt.
Smarter Quote Creation
Gomocha now enables automatic contact person selection when creating a new quote in the app or platform. The system pre-fills the contact field with the customer’s designated primary contact. If no primary contact is set, the current logic applies. The selected contact is also marked clearly with “(primary).”
Manually choosing a contact slows technicians down and risks mistakes. This new Gomocha feature streamlines and speeds quote creation, reduces errors, and ensures the right person gets the correct document.
Bulk Engineer Assignment for Orders
Planners can now bulk-update the Required Engineer and Preferred Engineer fields for multiple orders simultaneously.
This capability allows for fast reassignment of orders if a technician becomes unavailable or schedules change suddenly. Fewer clicks during replanning means faster service and less admin overhead during personnel changes.
Dynamic Maintenance Visit Planning
With the Gomocha Field Service Platform, maintenance contracts can now include a configurable sequence of activity types based on visit number. Each visit can have a different activity type and duration. The system tracks the visit order and cycles through the configured list automatically.
Now, you can alternate between light and detailed maintenance visits to match asset needs and optimize technician time. This new feature drives smarter technician scheduling, more accurate contract delivery, and fewer unnecessary tasks.
API Support for Customer External ID Updates
Users can now update the external ID on a customer record through the Gateway API in Gomocha. Using the new ChangeCustomerKey interface, customer identifiers can stay in sync when updated in external systems like your ERP. This feature keeps Gomocha data aligned with external systems, preventing sync errors and broken workflows.
Simplify Asset Management with Import + Export
Gomocha’s 5.2.1 release includes two new features that speed up and simplify asset entry and editing. We’ve added an “Import from Excel” option to the Customer page and enabled the export of an existing asset into the Excel import template format.
From the Customer page, users can click Add Asset → Import from Excel to upload new asset records without navigating to a separate menu. Users can also export an existing asset directly into the Excel import format, ideal for updating data or using it as a template for new assets.
Adding and updating asset data shouldn’t take extra steps. These changes help your field service company onboard, edit, and reuse asset data faster and with fewer mistakes.
Personalized Email Templates with Custom Subject Lines
Gomocha’s Message Center now supports custom subject lines and more parameter options for email templates. Subject lines and email bodies can pull more dynamic fields from order data, including planning, service reports, feedback, and questionnaires.
Personalized emails improve open rates and help ensure customers know the message is for them and not spam.
At Gomocha, we are dedicated to providing the best field service platform for our user community. That’s why we consistently update our product to ensure it meets and exceeds our customers’ needs. With our 5.2.1 release, your field service team can optimize operations, reduce errors, and provide higher-quality services to your customers.