A successful field service leader knows the importance of servitization for optimal service delivery. In a servitization business model, customers purchase a service instead of equipment, and there is a focus on the outcome of the service rather than the traditional product-based offering. The core of servitization is a top-notch solution for the customer, delivering… Read more »
Category: Servitization
Building Customer Trust: 4 Integral Ways Field Service Organizations Can Use Data for Servitization
In today’s competitive field service landscape, organizations focus on servitization. In this business model, customers pay for services instead of buying equipment. A high-quality, outcome-based service is significantly more valuable than a product-based offering for cultivating an exceptional customer experience and brand loyalty. But how do you fine-tune your servitization process and build trust with… Read more »