Technicians today may have access to technological support for their service requests, but that doesn’t necessarily translate to knowledge gained from historical data access. Evaluating and conducting quality reviews are impossible when inspections lack comprehensive history and various types of forms, potentially from different companies, that are difficult to track. “Having data integration all in… Read more »
A critical metric in field service management (FSM) addresses a fundamental question: did you get it right the first time? The first-time fix rate captures that occurrence. It’s a key performance indicator that measures the percentage of times a technician successfully solves a problem or completes a task during their first visit to a job… Read more »
Most field service leaders are aware that inefficiencies are costing them. But they don’t know where—or how much. That’s why we built our new Strategic Assessment. An assessment that sets the foundational plan for a project, construction, or another type of process or operation. The Gomocha Strategic Assessment takes it to another level by differentiating… Read more »
The Gomocha team recently attended Field Service Palm Springs. This special event brought together professionals in the field service industry to learn from experts and network with their peers. I was one of the attendees and took detailed notes on the information I learned to apply as a customer success manager at Gomocha. Artificial intelligence… Read more »
Gomocha is thrilled to announce our 5.2.1 release, which includes tools to speed up your workflows, reduce manual effort, and improve service planning without adding complexity. This new release brings a set of user-focused updates to keep your field service operations smooth and your teams fast: Cleaner, Faster Portal Navigation The Gomocha Field Service Platform… Read more »
Efficient communication between staff members and clients is critical for smooth field service operations. Gomocha’s new customer portal, which was available with our 5.1.2 release, enables direct communication between customers, planners, and technicians. Gomocha’s Global Support Manager Sanjoli Singhal walks you through how this works. The customer portal allows for instant message threads linked to… Read more »
Our 5.1.2 release for the Gomocha Field Service Platform features our new customer portal. This powerful capability offers customers and field service organizations several benefits to facilitate smooth operations. No-shows waste resources and disrupt schedules for field service companies. Gomocha’s customer portal allows customers to select or reschedule their own appointments, preventing no-shows and ensuring… Read more »
We want to take a moment to spotlight one of our team members who has truly stepped up and demonstrated ambition in working toward and applying her learning goals. Gomocha’s Technical Consultant, Diem Vo, has been diligently working toward her learning objectives, balancing training coursework with hands-on experience, and it has paid off in a… Read more »
We recently launched our 5.1.2 release for the Gomocha Field Service Platform. One of the valuable features available in this release is our customer portal. This new resource empowers your field service organization’s customers to manage appointments and communicate with your team in real-time. With Gomocha’s customer portal, your customers can avoid waiting in long… Read more »
Imagine you’re a manager tasked with finding a tiny key in stacks of papers in a large office before moving on to the next step in your field services project. The effort and time you’d need to manually shuffle through paperwork slow down your process. You may be unable to spend more time on service… Read more »
Too often, in field services, managers get lost in the details without seeing a comprehensive, up-to-date overview of projects. A bird’s eye view of your field service work is possible through Gomocha’s new customer portal. This new asset intelligence view in the Gomocha end-customer portal helps you make decisions based on data, not assumptions. Below… Read more »
Efficiency and transparency are key when managing your field service customers. With Gomocha’s latest customer portal update, your customers can forget having to wait on others for updates or to take vital action. Instead of standing by, your customers gain complete visibility and feel empowered by the tools at their fingertips, facilitating greater control, efficiency,… Read more »