Digital transformation takes a customer-driven, digital-first approach to all aspects of field service. From inventory and sales to analytics, this section will cover all aspects of the digital transformation process to implement with any field service team.
Differentiating the three Ds in field service — digitalization, digitization, and digital transformation — is critical. The digital world assists the field service industry with everything from invoices to job completion. It is a new world, where analog is replaced by digital, creating an imperative need to understand the terminology. Today’s field service workers have… Read more »
Digital acceleration is a top challenge and priority for field service organizations. Unfortunately, it’s often one of the most difficult to understand, implement, and manage. Yet, digital transformation is crucial, and companies that fail to embrace it find that it will have detrimental effects on business. The best strategy is a proactive strategy. It’s increasingly… Read more »
How can businesses make digital transformation work? The evidence is clear that moving up the digital maturity curve improves organizational performance. Yet, there is still work to be done, according to a recent study on enterprises’ digital transformation journeys conducted by Coleman Parks Research. Developing strategies is key to success. These strategies should use underlying… Read more »
Excellent customer service is a valued hallmark of effectiveness in the field service technology marketplace. Yet unforeseen economic demands and pressures can sometimes make this a challenge. However, while today’s unprecedented issues remain and change, technology is meeting us more than halfway. As a result, technology is changing the field service industry and its outcomes… Read more »
It’s been said, “If you can’t measure it, you can’t manage it.” Take advantage of the vital opportunities field service technology can offer to boost outcomes. Measurement is essential to improve performance in the field. Data is the measuring stick to ascertain how things are going. Keeping tabs on KPIs is also a valuable asset… Read more »
Field service workers are problem solvers. Digitalization is key to connecting workers to quick, practical solutions. Technicians’ job responsibilities, from giving accurate quotes to ensuring your organization has the appropriate available inventory, are essential. New field service management (FSM) technology is the way to help solutions-orientated technicians achieve desired customer service outcomes. Here are some… Read more »
Becoming a change agent is key as we evolve into a new expansive, and effective business model. COOs for field service organizations are no exception. Through vision and technological advancements, COOs lead the field service industry toward digitalization that creates new and expansive opportunities. In field service, stakeholders are now charged with incorporating technology into… Read more »
Can you future-proof your business? Yes, you can. Practical training with field service software can keep issues at bay when the unexpected happens. For example, companies that modernized and updated software during the pandemic saw how to leverage technology to support business outside the office, ensuring field service teams have the best and most up-to-date… Read more »
Technology is vital to resilience. COVID-19 changed the playing field for many small- and mid-sized businesses, altering how they work. In this crisis, companies seized an excellent opportunity to modernize and manage business processes. The field service industry was no exception to this. As a result, the field service industry leads the way to modernization… Read more »
The new app economy provides rising tides for business in both opportunities and advancement, offering essential touch points like performance improvements and greater security. This evolving landscape means more opportunity. Healthy digital transformations in the app economy bring business growth and agility, customer focus and operational efficiency. Growth, customer service and efficiency are all key performance… Read more »
In today’s new business climate, investing in field service technology has never been brighter. The latest tech stacks can offer an outstanding return on investment, from boosting sales to understanding analytics in the field. In addition, they enable field service organizations to improve case management, responsiveness on-site, and customer service. Case Management and Dispatch Systems… Read more »
Today’s technology must support growth, yet sometimes it makes sense to start simple to create multiple options to optimize service-to-cash processes for business needs. Excellence comes from innovative technical support. Field service managers that optimize field service technology stacks find it boosts productivity and increases revenue. Start small and simple. All great beginnings start that… Read more »