Digital transformation takes a customer-driven, digital-first approach to all aspects of field service. From inventory and sales to analytics, this section will cover all aspects of the digital transformation process to implement with any field service team.
It’s a wise adage that even small amounts of housekeeping can go a long way in keeping things shipshape. Likewise, internal and external refining processes can streamline field service operations, improve service-to-cash cycles, and boost service P&L. Improving service P&L is pivotal in our post-pandemic world, which finds inflationary pressures on pricing, economic uncertainty, and other… Read more »
Change is how every one of us adapts as we pursue our goals. The digital revolution is a key factor in how the field service industry is changing and growing. Moreover, digitalization brings exciting innovations and outlooks to the way field service companies pursue work and financial goals. Key Findings Key findings in recent studies… Read more »
Part of the benefit and challenge that the 21st century has brought is the opportunity to rethink how we do business. Rethinking requires seeing things from a fresh perspective. Technology has taught the utilities industry to be open to new ways of seeing and doing things. Gartner’s recent industry report states, “Rapidly changing network and… Read more »
Modernizing field operations through digitalization is key to improving the service-to-cash cycle and service P&L. It’s critical to keep up with mobile workforce management (MWM) capabilities to support data access and better align and improve field service work, parts management and ordering, and customer service. All three are crucially integrated and benefit from digitalization to improve… Read more »
Sometimes we must be the change we want to see in the world. In business, this is as true as ever. Mobile workforce management (MWM) software for utilities is the key ingredient in modernizing and updating field operations. Newer digitalization capabilities are vital and central forces in updating analog ways of doing business. Developing modern… Read more »
It might surprise many, but field service management software plays a major role in accelerating the renewable energy sector. Renewable energy projects across the United States and even the world are increasing yearly. The push for sustainability around the globe is rising due to many factors. With field service management software, utility companies managing renewable… Read more »
Companies have been managing their business differently over the last several years. From working remotely to virtual meetings, many industries are adapting to this new way of life when it comes to working out in the field. However, when it comes to field service, these companies must implement field service software to improve the production and… Read more »
Digital field mobility solutions offer organizations cutting-edge ways to address the diverse needs of field service management (FSM) industries. Managing, mobilizing and monitoring are the three most crucial actions to digitalize and bring effective mobile field service management. 1. Manage Managing your field service team is a high priority, and automating is crucial to field… Read more »
Many companies still perform this critical field service operations as it has been done for many years—printed work orders, phoned instructions, paperwork turned in at the end of the day, data entered in desktop computers, and customer invoices sent through the mail. But manually handling and inputting information hinders the efficiency and accuracy that managers… Read more »
Digitalization empowers technicians and engineers to improve the bottom line and helps companies take the competitive lead. Digital field service management (FSM) systems offer real-time solutions to challenges caused by disruptions to business operations. Digitalization helps break down data for more cost-efficient decisions in the field while technicians and engineers are face to face with… Read more »
We are all searching for best practices to drive growth, increase customer satisfaction, and boost revenue. Now that the world is opening up for business, here are three strategies to elevate your field services management as business picks up this summer. The best ways to empower your field service technicians and get ahead of the… Read more »
Fixing the Impact of Slow Service-to-Cash Cycles Brings Stability to Field Service Even if the world doesn’t make sense, business always should. The day-to-day industry of our humanity, working to earn a living, to bring bread to our table, is more important than ever. In that way, the more things change, the more they stay… Read more »