How Field Service Organizations Can Define Their Digital Vision and Strategy

How can businesses make digital transformation work? The evidence is clear that moving up the digital maturity curve improves organizational performance. Yet, there is still work to be done, according to a recent study on enterprises’ digital transformation journeys conducted by Coleman Parks Research.

Developing strategies is key to success. These strategies should use underlying blueprints and practices to improve business performance and field service management. As companies embrace these technological strategies, technological advances have a greater impact on business initiatives.

7 Priorities in Defining Digital Vision and Strategy

Priority 1: Define a Digital Vision

The priority and goal are to define your digital vision, going beyond revamping your web presence. Reappraising your business model is key to refreshing your digital outlook. For example, being an effective field service company means re-visioning your technological navigational model for the app economy.

Priority 2: Digital Talent in Leadership

The second priority is recruitment. The right talent with the best skills is essential to digital field service solutions. In addition, finding technical expertise for your leadership team is critical for top field service companies.

Priority 3: Measure the Transition

The next step is understanding what success looks like by building an impact analysis scorecard by measuring indicators to assess the value of digital transformation and presenting that information to senior management.

Priority 4: Understand Agility

Acting confidently to change is sometimes challenging, but it is vital in reacting to change. Agility is important in implementing new field service technologies. Agile methodologies help any organization adapt well to change. Studies show that agility when implementing new directives and field technologies helps produce positive transactional and informational outcomes.

Priority 5: Align IT with Business

Integrating DevOps into your IT culture is the fifth priority in defining an impactful digital vision and strategy. DevOps complements agile software development and offers field service software solutions. Research shows that the greater the implementation, the greater the payoff.

Priority 6: Integrate Systems

In addition to DevOps, it is crucial to automate your APIs’ build, release, and deployment. As you monitor their overall performance, APIs allow software systems to talk to each other, which improves outcomes for all field service management software, from schedule dispatch to field service metrics and customer analytics to field service automation solutions. Studies also show the strongest results come from the advanced use of field service project management software through proper use and collaboration with API management tools.

Priority 7: Security

Finally, focus on becoming identity-centric. Build an identity that provides security. Behavioral analytics improves field service customer experience and ensures that users are who they say they are. Using security as a predictive method in an identity-centric approach can significantly enhance digital results.


Keeping Score: Why Digital Transformation Matters, CA Technologies, Coleman Parks Research.