Reducing operational costs is crucial for any company looking to grow. However, in the rapidly evolving field service sector, lowering expenses can be particularly challenging due to the high costs of operating a utility company or another organization. Fortunately, high-quality field service platforms offer a goldmine of resources to help your business cut costs while… Read more »
As we begin 2024, there are field service trends that organizations should keep on their radar this year. Technology is advancing rapidly, giving companies numerous opportunities to streamline operations and enhance efficiency. Below, we detail the field service trends to watch in 2024: Increase in Remote Services At the onset of the COVID-19 pandemic, field… Read more »
We’re pleased to announce that Gomocha has re-certified our SOC 2 Type 1 compliance, demonstrating our commitment to safeguarding our customers’ information. SOC, which stands for Systems and Organizations Controls, is a framework of requirements for service companies established by the American Institute of Certified Public Accountants (AIPA) that shows that an organization’s practices and… Read more »
Running a field service organization is hard work. Keeping equipment up and operating, managing your teams of technicians, and ensuring your customers stay happy is quite the endeavor. That’s where field service technology comes in. It helps you work smarter, not harder. If your organization isn’t leveraging the latest field service tech, you risk falling… Read more »
The right technology can make all the difference in business. For field service organizations looking for a solution to help them manage all of their operations in one location, specialized technology is the way to go. While it might be tempting to implement technology by big companies like Microsoft, there is a compelling case for… Read more »
The field service industry rapidly evolves with technological advancements and increased customer expectations. As field service organizations work to improve operations and meet their customers’ needs, they must keep current with technology and embrace servitization. We explore the key opportunities and challenges the field service industry is facing: Navigating the Evolving Landscape of Field Service… Read more »
Today’s technologies are critical in making effective knowledge transfer. Successful knowledge transfer uses management systems, artificial intelligence tools, virtual training platforms, collaboration tools, and mobile applications. These technologies can help overcome challenges and promote seamless field service information transfer between technicians. Using Knowledge Management Systems to Increase Efficiency A centralized knowledge repository is crucial for… Read more »
In the face of many unknowns in the energy, geo-political, and economic realms, industry leaders have had to think critically about technology solutions for driving their field service organizations ahead in 2023. Everyone faces pressure to deliver on NetZero goals, especially considering ESG scores. Also, hiring pressure is intense, and companies are dealing with a… Read more »
Excellent customer service is a valued hallmark of effectiveness in the field service technology marketplace. Yet unforeseen economic demands and pressures can sometimes make this a challenge. However, while today’s unprecedented issues remain and change, technology is meeting us more than halfway. As a result, technology is changing the field service industry and its outcomes… Read more »
Field service workers are problem solvers. Digitalization is key to connecting workers to quick, practical solutions. Technicians’ job responsibilities, from giving accurate quotes to ensuring your organization has the appropriate available inventory, are essential. New field service management (FSM) technology is the way to help solutions-orientated technicians achieve desired customer service outcomes. Here are some… Read more »
In today’s new business climate, investing in field service technology has never been brighter. The latest tech stacks can offer an outstanding return on investment, from boosting sales to understanding analytics in the field. In addition, they enable field service organizations to improve case management, responsiveness on-site, and customer service. Case Management and Dispatch Systems… Read more »
Companies have been managing their business differently over the last several years. From working remotely to virtual meetings, many industries are adapting to this new way of life when it comes to working out in the field. However, when it comes to field service, these companies must implement field service software to improve the production and… Read more »