With growing technology and customers’ rising demands and expectations, servitization has become integral to today’s field service industry. Servitization is more significant than any particular trend or product. Instead, it enhances a product with services, delivering ongoing value to customers.
92% of service organizations struggle to consistently meet customer satisfaction goals. Servitization can help manufacturers navigate an increasingly competitive field service management (FSM) market through benefits like higher operational efficiency, reduced costs, and increased customer satisfaction.
Below, we consider ways that servitization is shaping the field service industry today:
Smart Tools Integration
Smart tools and other technology integration, including digital platforms and AI, underpin servitization. They enable field service managers to deliver faster results, more personalized service, and more accurate solutions.
Real-Time Insights
Today, servitization includes real-time data through IoT (Internet of Things) devices that help field service managers monitor resources, including equipment count and performance. Managers have access to more accurate volumes of data that enhance decision-making and increase efficiency for routine work.
Predictive Maintenance
Traditionally, field service companies reacted to equipment failures instead of being able to stay proactive or preventative. Through AI and IoT devices, field service managers now have the power to predict issues, reducing costly downtime and helping to build trust and loyalty among customers. This enables organizations to implement effective servitization models.
Deeper Customer Relationships
Through servitization, long-term, ongoing customer partnerships with regular check-ins and evaluations are possible. Managers can quickly resolve minor problems and monitor the next steps before it’s too late. Self-serviceplatforms also empower customers to quickly fix minor issues instead of waiting for services, enabling resource usage for more complicated matters.
While servitization is integral to the future of field service management, it does come with challenges. Many manufacturers work with decades-old, siloed data, making integrating legacy systems with modern technologies complex. Many businesses also encounter cultural hurdles when attempting to shift from a product-centric mindset to an outcome-focused one.
Here’s how the Gomocha Field Service Platform helps your business implement a successful servitization strategy:
Connect All Your Data
Guaranteed enterprise resource planning (ERP) Integration removes integration risk, ensuring your Gomocha implementation integrates with your ERP system.
Installing new technology is always risky. What if it doesn’t work with your existing systems? What if the vendor makes many promises that don’t hold up?
With Gomocha, you can feel secure, knowing you’ll connect all your data with your new FSM system. Gomocha always works with your existing ERP technology regardless of what ERP system you have in place. Guaranteed.
Adapt Technology to Your Processes (Not the Other Way Around)
Gomocha understands that one-size-fits-all often fits none. Gomocha’s cloud-based platform keeps you up to date with the latest field service approaches while addressing your organization’s unique needs. The flexible platform supports unique services and processes and maintains important IT standards.
Support Real-Time Task Oversight
Gomocha’s Planboard provides a centralized view of tasks and workflows, enhancing project visibility and resource management. It includes many helpful features, such as work by location, estimated travel times, field team management, document overview, route plans, subcontractors, and field quotes. Without clear task oversight, projects can get derailed. Gomocha’s Planboard keeps everything on track, improving efficiency and reducing delays.
Servitization is transforming the field service industry from product-based services to comprehensive, outcome-focused solutions. From smart tools to deeper customer relationships, servitization covers new, relevant ground. Ultimately, servitization addresses not only the demands of your customers today but also their future needs.