With growing technology and customers’ rising demands and expectations, servitization has become integral to today’s field service industry. Servitization is more significant than any particular trend or product. Instead, it enhances a product with services, delivering ongoing value to customers. 92% of service organizations struggle to consistently meet customer satisfaction goals. Servitization can help manufacturers… Read more »
As we begin 2024, there are field service trends that organizations should keep on their radar this year. Technology is advancing rapidly, giving companies numerous opportunities to streamline operations and enhance efficiency. Below, we detail the field service trends to watch in 2024: Increase in Remote Services At the onset of the COVID-19 pandemic, field… Read more »
A successful field service leader knows the importance of servitization for optimal service delivery. In a servitization business model, customers purchase a service instead of equipment, and there is a focus on the outcome of the service rather than the traditional product-based offering. The core of servitization is a top-notch solution for the customer, delivering… Read more »
In today’s competitive field service landscape, organizations focus on servitization. In this business model, customers pay for services instead of buying equipment. A high-quality, outcome-based service is significantly more valuable than a product-based offering for cultivating an exceptional customer experience and brand loyalty. But how do you fine-tune your servitization process and build trust with… Read more »
Servitization is an effective way to assist post-pandemic recovery. Servitization, where customers pay for a service rather than buying equipment, is driven by customers using high-investment assets that need integration. The technology owner is responsible for equipment in many fields. The first step in servitization is integrating legacy equipment, which can be tricky. Connectivity is… Read more »
Modernizing field operations through digitalization is key to improving the service-to-cash cycle and service P&L. It’s critical to keep up with mobile workforce management (MWM) capabilities to support data access and better align and improve field service work, parts management and ordering, and customer service. All three are crucially integrated and benefit from digitalization to improve… Read more »
Sometimes we must be the change we want to see in the world. In business, this is as true as ever. Mobile workforce management (MWM) software for utilities is the key ingredient in modernizing and updating field operations. Newer digitalization capabilities are vital and central forces in updating analog ways of doing business. Developing modern… Read more »
Think about how both of these activities can have a place for our field workers in today’s mobile environments.
Is It Possible to Create Self-Service Processes Within Field Service?
It’s likely no longer a matter of if this technology becomes available. Instead, it’s a matter of when and how!