Excellent, seamless customer service is pivotal to a modular construction project’s success. Today, AI is a powerful tool that can transform customer experience, enhancing interactions and engagement.
Field service companies are already using AI for customer service to improve communication, faster response times, and personalized experiences.
57% of respondents to a survey of field service leaders from European organizations detailed in “The State of AI in European Field Service,” a report written by WBR and sponsored by Gomocha, said they use AI for customer service. Almost half of the respondents (48%) plan to implement AI for customer self-service, training, and job prioritization over the next 12 months.
Here are a few ways AI improves customer experience in field service:
Real-Time Updates
From project milestones to delivery timelines to unexpected delays, AI-powered systems provide real-time updates to customers, facilitating transparency and progress. No one is left in the dark about a project’s latest status. Predictive analytics also enable proactive conversations with clients.
Personalized Customer Service
Thanks to AI tools that analyze behavior and feedback, customers can experience tailored communication that fits their needs, history, and preferences. Chatbots and virtual assistants seamlessly and conveniently handle customer inquiries.
Improved Planning
AI can analyze large amounts of data to help modular construction companies optimize resource usage and project scheduling, which improves overall operational efficiency. Customers can rest assured that their projects are handled in an organized manner.
Gomocha offers real-time updates and communications between customers and service teams, leading to greater transparency and trust. The platform enables technicians to access complete customer histories and preferences, ensuring every visit is personalized and impactful.
Support Real-Time Task Oversight
Managers can keep everything on track. Gomocha’s Planboard enhances project visibility and resource management, providing a centralized view of tasks and workflows. It includes various precise options, such as work by location, estimated travel times, field team management, document overview, route plans, subcontractors, and field quotes.
Streamline Field Service Communication
Companies can avoid fragmented processes that lead to miscommunication and delays. A fully digital order system ensures clear, instant, and trackable communication, creating a digital workflow for field service orders.
Provide Customer Self-Service Scheduling
A game of phone tag wastes time and frustrates customers. Self-service scheduling improves satisfaction and reduces administrative overhead. Gomocha’s Digital Customer Intake Portal allows customers to book service appointments online, matching their needs with available time slots.
Be Ready for Any Job (with AI-Powered Prep Work)
Unprepared techs mean return trips and unhappy customers. AI-driven predictions ensure first-time fixes and efficient service. GOPredict (coming soon) uses AI to analyze historical data and predict necessary materials and tools for each job.
Level up customer experience on your next project with Gomocha’s advanced AI. Read the report, “The State of AI in European Field Service,” written by WBR and sponsored by Gomocha, for further insights into the survey of field service leaders from European organizations.