Field service planning is one of the most important aspects of any field team. From managing your workforce to streamlining your workflow processes, this section breaks down all aspects of field service planning to help you succeed.
Differentiating the three Ds in field service — digitalization, digitization, and digital transformation — is critical. The digital world assists the field service industry with everything from invoices to job completion. It is a new world, where analog is replaced by digital, creating an imperative need to understand the terminology. Today’s field service workers have… Read more »
Digital acceleration is a top challenge and priority for field service organizations. Unfortunately, it’s often one of the most difficult to understand, implement, and manage. Yet, digital transformation is crucial, and companies that fail to embrace it find that it will have detrimental effects on business. The best strategy is a proactive strategy. It’s increasingly… Read more »
In the outcome-centric operating scenario in field service management (FSM), the technician is a proxy to the owner with a financial interest in outcomes. The equipment-centric scenario is also closely aligned with the outcome-centric scenario, with greater risk placed on the service provider in return for greater profits in the long run. The benefits of… Read more »
The equipment-centric approach to the field service industry is one where there is an expert-level approach to complex telemetry, equipment, and regulations. Knowledge of assets in real-time allows for greater optimization of performance. There is a growing need to find a balance between data science and operational expertise when looking for insight into data. These… Read more »
Excellent customer service is a valued hallmark of effectiveness in the field service technology marketplace. Yet unforeseen economic demands and pressures can sometimes make this a challenge. However, while today’s unprecedented issues remain and change, technology is meeting us more than halfway. As a result, technology is changing the field service industry and its outcomes… Read more »
Field service workers are problem solvers. Digitalization is key to connecting workers to quick, practical solutions. Technicians’ job responsibilities, from giving accurate quotes to ensuring your organization has the appropriate available inventory, are essential. New field service management (FSM) technology is the way to help solutions-orientated technicians achieve desired customer service outcomes. Here are some… Read more »
Becoming a change agent is key as we evolve into a new expansive, and effective business model. COOs for field service organizations are no exception. Through vision and technological advancements, COOs lead the field service industry toward digitalization that creates new and expansive opportunities. In field service, stakeholders are now charged with incorporating technology into… Read more »
Can you future-proof your business? Yes, you can. Practical training with field service software can keep issues at bay when the unexpected happens. For example, companies that modernized and updated software during the pandemic saw how to leverage technology to support business outside the office, ensuring field service teams have the best and most up-to-date… Read more »
Technology is vital to resilience. COVID-19 changed the playing field for many small- and mid-sized businesses, altering how they work. In this crisis, companies seized an excellent opportunity to modernize and manage business processes. The field service industry was no exception to this. As a result, the field service industry leads the way to modernization… Read more »
The new app economy provides rising tides for business in both opportunities and advancement, offering essential touch points like performance improvements and greater security. This evolving landscape means more opportunity. Healthy digital transformations in the app economy bring business growth and agility, customer focus and operational efficiency. Growth, customer service and efficiency are all key performance… Read more »
Technology is critical for growing and improving field services that put organizations ahead of the game. Businesses need technology to be highly effective and efficient. This includes core infrastructure and productivity tools that follow, understand, and interpret consumer behavior and scalable field service. Companies must look at all relevant categories as they upgrade their technology… Read more »
In today’s new business climate, investing in field service technology has never been brighter. The latest tech stacks can offer an outstanding return on investment, from boosting sales to understanding analytics in the field. In addition, they enable field service organizations to improve case management, responsiveness on-site, and customer service. Case Management and Dispatch Systems… Read more »