Field service planning is one of the most important aspects of any field team. From managing your workforce to streamlining your workflow processes, this section breaks down all aspects of field service planning to help you succeed.
Today’s technologies are critical in making effective knowledge transfer. Successful knowledge transfer uses management systems, artificial intelligence tools, virtual training platforms, collaboration tools, and mobile applications. These technologies can help overcome challenges and promote seamless field service information transfer between technicians. Using Knowledge Management Systems to Increase Efficiency A centralized knowledge repository is crucial for… Read more »
The benefits of effective knowledge transfer are massive. Organizations can experience measurable improvements in problem-solving and decision-making, efficiency and productivity, customer satisfaction, reduced service operation costs, employee engagement and retention, and more. Field service organizations that leverage knowledge transfer strategies see vast and inspiring improvements to their culture and bottom line. Problem-Solving and Decision-Making Problem-solving… Read more »
Effective and efficient knowledge transfer is crucial for success in field service management. Knowledge transfer requires skilled workers to collaborate with information sharing, especially with tech-driven solutions, such as AI and chatbots. Knowing the challenges is half the battle of solving them quickly, judiciously, and well. The #1 Common Knowledge Sharing Challenge The lack of… Read more »
Information and expertise sharing is the core of successful field service management (FSM) and delivery. With the correct information, you can improve customer service and avoid downtime. A lack of expertise in knowledge transfer can result in increased costs, lowered productivity, and downturns in customer satisfaction. However, today’s new FSM tools can support knowledge transfer… Read more »
Sharing information, expertise, and insights is critical to field service industry success. The correct information is crucial for field service teams to coordinate in a spirit of excellence and customer service. Accurate information at the right time takes everyone’s best effort in collaboration. Working together to improve knowledge transfer improves resolution times, increases customer satisfaction,… Read more »
New ways to think are crucial as we forge ahead into 2023. The economy has been weathering the storm, but even a downturn brings opportunities to see things anew. Revisioning is the way to stay the course and innovate. Field service organizations have learned how to cut back effectively. This time is different. Customer-supplier relationships… Read more »
Everyone can agree that sustainability and green directives are good for our planet, businesses, and ourselves. Green initiatives and sustainability are vital to field service and bring opportunities and challenges. Reducing CO2 is a best practice in sustainability, and the field service community has been leading the charge. Long before this initiative became prevalent, the… Read more »
In the face of many unknowns in the energy, geo-political, and economic realms, industry leaders have had to think critically about technology solutions for driving their field service organizations ahead in 2023. Everyone faces pressure to deliver on NetZero goals, especially considering ESG scores. Also, hiring pressure is intense, and companies are dealing with a… Read more »
As a field service organization, it’s critical to regularly track metrics to ensure you meet performance goals, clarify business objectives, and drive the company forward. These key performance indicators (KPIs) demonstrate how well your business performs field service operations, such as service efficiency, customer satisfaction, and downtime. Therefore, understanding which data measurements will help your… Read more »
Using proactive investments that improve customer service, sales/marketing, and engineering synergy can and will recession-proof your field service organization. Enhancing your customer experience journey doesn’t have to be overwhelming. Having a proactive maintenance plan is the key to bolstering customer experience. Best of all, customer service can make your organization thrive despite downturns. Studies show… Read more »
The risks associated with maintaining the status quo during economic uncertainty are clear. Keeping risk in check is key to surviving the downturns. However, myriad ways exist to confront the economic difficulties to increase field service capabilities. One way to challenge the status quo in times of uncertainty is to keep on point with emerging… Read more »
As the economic environment changes and we near the end of the COVID-19 pandemic, field service organizations with equipment on customer premises have been impacted by various industry trends shifting how they operate and support their customers. The Pandemic Drove the Adoption of Innovative Technology As we approach the end of the more than three-year… Read more »