The Gomocha team is dedicated to helping field service organizations uncover hidden efficiencies. We streamline, optimize, and digitalize field service operations so managers and technicians can support their customers with top-notch attention to detail. The Gomocha Field Service Platform offers a rich array of functionalities, including real-time timekeeping, accurate parts management, and asset data from… Read more »
Implementing a digital acceleration action plan is critical for your field service organization. Today’s world is increasingly digital, and making the leap into digital acceleration is key for all field service businesses. But, of course, a digital acceleration plan means you already have the prerequisites. Resources to Digital Acceleration Readiness If your company generates less… Read more »
Today, every company needs to know how to surf the digital waves of technology. Staying on top of industry trends is crucial in light of the emerging digital transformations happening worldwide. Business models in multiple industries are digitally transforming their products on the one hand and their customers’ processes on the other. On Trend: Sensors… Read more »
Whether you know it or not, your field service organization is already a technology company. We are all in the midst of technological transformation, where field service focuses on the product of customer processes through sensors and aggregating data. Going strong into 2023 means putting aside our digital hesitation and making digital transformation a strategic… Read more »
Differentiating the three Ds in field service — digitalization, digitization, and digital transformation — is critical. The digital world assists the field service industry with everything from invoices to job completion. It is a new world, where analog is replaced by digital, creating an imperative need to understand the terminology. Today’s field service workers have… Read more »
Digital acceleration is a top challenge and priority for field service organizations. Unfortunately, it’s often one of the most difficult to understand, implement, and manage. Yet, digital transformation is crucial, and companies that fail to embrace it find that it will have detrimental effects on business. The best strategy is a proactive strategy. It’s increasingly… Read more »
How can businesses make digital transformation work? The evidence is clear that moving up the digital maturity curve improves organizational performance. Yet, there is still work to be done, according to a recent study on enterprises’ digital transformation journeys conducted by Coleman Parks Research. Developing strategies is key to success. These strategies should use underlying… Read more »
Becoming a change agent is key as we evolve into a new expansive, and effective business model. COOs for field service organizations are no exception. Through vision and technological advancements, COOs lead the field service industry toward digitalization that creates new and expansive opportunities. In field service, stakeholders are now charged with incorporating technology into… Read more »
The new app economy provides rising tides for business in both opportunities and advancement, offering essential touch points like performance improvements and greater security. This evolving landscape means more opportunity. Healthy digital transformations in the app economy bring business growth and agility, customer focus and operational efficiency. Growth, customer service and efficiency are all key performance… Read more »
Part of the benefit and challenge that the 21st century has brought is the opportunity to rethink how we do business. Rethinking requires seeing things from a fresh perspective. Technology has taught the utilities industry to be open to new ways of seeing and doing things. Gartner’s recent industry report states, “Rapidly changing network and… Read more »
Digital field mobility solutions offer organizations cutting-edge ways to address the diverse needs of field service management (FSM) industries. Managing, mobilizing and monitoring are the three most crucial actions to digitalize and bring effective mobile field service management. 1. Manage Managing your field service team is a high priority, and automating is crucial to field… Read more »
Many companies still perform this critical field service operations as it has been done for many years—printed work orders, phoned instructions, paperwork turned in at the end of the day, data entered in desktop computers, and customer invoices sent through the mail. But manually handling and inputting information hinders the efficiency and accuracy that managers… Read more »