While field services customers look for a quick and seamless experience, real ServiceNow users report complexity, high costs, and slow changes. ServiceNow’s powerful heftiness features an impressive array of capabilities, but that also brings real-life customer struggles with usability.
Meanwhile, instead of adding hurdles to an already dynamic field services process, the Gomocha Field Service Platform removes pain points with no-code tools and quick updates still tailored just for your company.
Gomocha offers intuitive tools and real-time support. At SPIE, a company that designs, constructs, manages, and maintains buildings, managers can now easily configure workflows. Below, we examine how Gomocha set up this customer for workflow success.
Streamlined Tools
Gomocha streamlines all of SPIE’s current workflows and processes, providing a mobile app that field technicians use to register time and materials.
Familiar Terminology
Gomocha built terminology unique to SPIE into workflows and processes eliminating confusion with the field service platform. Instead, terminology adapts to your field service organization.
Empowering Design Tools
Design tools, including Workflow Designer, enable SPIE’s managers to make changes themselves when mobile processes need to be updated.
By partnering with Gomocha, SPIE has access to a tool that streamlines all its current workflows and processes, as well as a mobile app that field technicians can use to register time and materials. However, beyond the tool itself, Gomocha and SPIE maintain a strong, symbiotic relationship that informs and enlivens workflow discussions, guiding SPIE as it expands and improves.
Skip the overwhelm that’s common in ServiceNow user feedback. Customers have said the platform is “hard to configure” and it has a “steep learning curve.”
Streamlined tools, familiar and intuitive terminology, and empowering design tools facilitate workflow success. Forget clunky software. Gomocha can help you go live in just a few months—without overhauling your backend systems.