
Whether a task is at the tip of your fingers or just a phone call away, mobile-first technology has expedited how you work and the customer experiences you can deliver. 60% of field service management companies say using mobile tools boosts efficiency and productivity in the field.
Mobile technology benefits field services in several ways:
Faster Response Times
Workers no longer have to sit behind a desktop or flip through paper files. Whether accessing customer histories, reviewing manuals, scheduling, or anything in between, workers can solve problems faster on their phones and tablets.
Real-Time Communication and Updates
Mobile technology allows instantaneity, including real-time inventory updates on stock or ordered parts and seamless communication among technicians, dispatchers, and customers. Thanks to the convenient accessibility of mobile updates, teams can easily stay connected in the field.
Instant Documentation
Digital forms speed up documentation, reduce errors, and streamline reporting. They let technicians snap photos, log details, and obtain signatures. Workers can also easily access the most up-to-date forms with mobile technology’s automatic synchronization.
Optimized Routing
GPS in mobile technology can send the nearest technician for relevant tasks, reducing travel time and fuel costs.
Predictive Maintenance
Managers can ensure any necessary preventative measures, as mobile technology warns personnel of any issues — before they arise — further reducing downtime.
Remote Troubleshooting
When problems do appear, mobile technology allows technicians to access personnel and experts in real-time. Resolving problems on the spot or remotely also enhances the customer experience.
Gomocha’s mobile features can help streamline your field service organization’s operations:
Automate Workflow Updates
Save time and energy on manual process updates with the Gomocha Field Service Platform. Its Flow Transition Manager automatically updates workflows based on predefined criteria and business rules — without manual intervention. No more scrambling upon, say, new safety regulations. Your processes adapt on their own.
Unify Your Field Service Apps
There is no need to juggle multiple field service apps for just one job. Gomocha consolidates several apps into a single, comprehensive solution. The platform converges everything field operations, providing everything your techs, dispatchers, and management want, right in one place.
Support Real-Time Task Oversight
Gone are the old days of scribbling chicken scratch notes, and welcome are days of scrolling clearly through important notes. Gomocha’s Planboard provides a centralized view of tasks and workflows, enhancing project visibility and resource management. The feature includes work by location, estimated travel times, field team management, document overview, route plans, subcontractors, and field quotes.
Optimize Your Service Routes
Automated scheduling combines tasks, slashing travel time and boosting productivity while matching the right tech to each job. It optimizes routes by grouping different types of jobs into single trips and automatically assigning work orders to field techs based on location and skill level.
Support Real-Time Field Communication
With Gomocha, your entire team is connected. Smart Alerts sends alerts to key personnel, such as service managers, dispatchers, and technicians, so they’re aware of potential issues, leading to faster decisions and fixes.
Mobile technology transforms the impact and effectiveness of field service organizations today, fostering efficient, seamless processes and service. From faster response times to remote troubleshooting, mobile technology boosts your work in the field.
Learn more about how Gomocha’s mobile technology can streamline your next field service project.