SAP Field Service Management users cite slow setup and poor mobile usability. Meanwhile, Gomocha offers faster enterprise resource planning (ERP) integration, easy mobile use, and built-in compliance.
SAP Field Service Management users dislike its complexity, mobile app, and difficult integrations. “SAP is complicated,” one review said. “A little too much for me, not as simple or easy as I would like.”
Other users have pointed out its poor battery usage. “It can be improved as the app takes too much time to open,” another review stated. “Takes a lot of battery consumption.”
Gomocha Simplifies Mobile UX and Reduces Complexity
KOMA designs, produces, installs, and maintains cooling and conditioning equipment for facilities that make bread, pastry, and chocolate. The company faced the challenge of a paper-based process to support and register work in the field, which was time-consuming and prone to errors.
KOMA implemented the Gomocha Field Service Platform as a digital planning and monitoring system to efficiently process work orders at all times. Thanks to Gomocha, the company can adjust processes without IT support.
With the Dispatch module of Gomocha, KOMA’s team can monitor work order progress, locate work orders instantly, and see precisely where technicians are located throughout the day on GPS-enabled maps. Service technicians use Gomocha to receive work orders and then execute them using mobile processes to complete corrective and preventive maintenance jobs.
Gomocha Seamlessly Connects and Adjusts
SPIE, a company that designs, constructs, manages, and maintains buildings, sought a solution that would replace its outdated and manual systems and processes as the business expanded.
SPIE found Gomocha was the perfect partner to design and implement a digital solution to streamline its operations, reduce errors, increase productivity, and improve customer satisfaction.
The Gomocha team configured its user-friendly app to support SPIE’s mobile processes, both now and in the future, an upgrade that well-received by the company’s technicians.
Gomocha also digitizes all of SPIE’s forms, including checklists, surveys, inspections, material registrations, and customer feedback forms. The field service platform enables the organization’s technicians to register materials through easy connections with web services.
The shoulder-to-shoulder approach in which Gomocha and SPIE collaborate ensures that the platform fits seamlessly into SPIE’s current environment and accommodates the company’s future growth and change.
Whether it’s simplified mobile UX or seamless connection and adjustments, Gomocha is the clear choice over SAP Field Service Management for ease of long-term use.
Learn more about why Gomocha wins over users. Start here.