Competing field service platforms fail in offline and remote scenarios. Gomocha, on the other hand, delivers consistent service worldwide, backed by proven offline and global capabilities.
Choosing a field service platform that doesn’t function well offline and globally can lead to delayed work, data loss, and unhappy customers. Selecting Gomocha enables your business to operate in any location, regardless of internet connectivity, giving your teams the resources to provide the highest-quality service to your customers.
Gomocha’s Proven Offline Capabilities and Global Service Support
Invaro Delivers High-Quality Services Globally, Regardless of Connectivity, Using Gomocha
Invaro, a manufacturer and servicer of floral processing equipment, faced the challenge of servicing assets worldwide without connectivity. The company maintains operations in the Netherlands and Colombia.
Technicians worked in locations with no internet connectivity, parts tracking relied on manual, paper-based processes, and management lacked visibility into technicians’ locations. This caused customers to experience extended equipment downtime.
Invaro implemented the Gomocha Field Service Platform to address these significant operational obstacles that were impacting efficiency and customer satisfaction, focusing on mobile workflow automation and real-time operational tools.
The platform provided offline capabilities for working in remote locations without connectivity and standardized digital service procedures across all equipment types. Real-time tracking improved technician allocation and efficiency, and automated data collection accelerated billing cycles and improved cash flow.
“Our engineers serve customers worldwide with no internet access,” said an Invaro field service director. “Gomocha enables us to deliver consistent service across borders.”
Arodo Provides Top-Notch, Worldwide Services with Gomocha’s Online and Offline Support
Arodo designs, delivers, and services tailor-made packaging machines to a worldwide customer base. The company also designs and produces its own filling and packaging equipment and supplies. Arodo has bases of operation in the Netherlands, Germany, France, England, Denmark, and Poland.
The organization’s field service and back-office teams were hindered by manual, paper-based processes that were time-consuming, inefficient, and error-prone. Arodo sought to modernize and optimize its field service operations to ensure its technicians were fully equipped to provide top-quality services.
With Gomocha, Arodo uses the mobile app that runs on all operating systems on smartphones, tablets, and laptops, with or without an internet connection. This ensures the organization’s technicians around the world have access to the information they need at all times, facilitating seamless processes and elevating customer satisfaction.
Additionally, Gomocha enables Arodo to enhance its value to global customers by providing instant access to service reports that summarize, in their own language, the work that its teams performed.
ServiceNow, Salesforce, and SAP Field Service’s Offline Limitations
Other field service platforms, including ServiceNow, Salesforce, and SAP, falter in providing offline support to their users. Companies looking for a platform to streamline their operations should be wary of these constraints, especially if their teams operate globally and in areas without internet connectivity.
Users have reported issues with ServiceNow going offline, including limitations in features.
Others have noted the constraints of the Salesforce field service platform when working with it offline. These limitations include app updates that don’t seem logical to users.
“There are a lot of limitations in the field service app and some things that you feel make no sense,” wrote one user about Salesforce.
Users also face uncertainty and indecision when considering SAP Field Service, raising questions about whether the platform is an appropriate fit compared to in-house tools.
Gomocha offers proven offline capabilities and exceptional 24/7 global service support to help your company address its challenges, while other field service platforms lack robust offline functionality.
See why Gomocha dominates offline power and global reach. Start here.