While users struggle with IFS Field Service’s complexity and slow adoption, Gomocha enables faster configuration, compliance, and improved ROI.
“IFS is significantly behind/understaffed for the number of upgrades and installations they are attempting to manage…We are having issues with the timeliness of requested deliveries, lack of delivery being available when it should be, along with what I consider to be a timely response to support cases/tickets,” wrote one frustrated reviewer.
Meanwhile, another reviewer wrote, “We have found many things promised or should be in the product at the current release actually aren’t there. Additionally, there are still tons of bugs throughout the software.”
Gomocha Drives Faster Value with Simpler UX
Frimex Service, based in the Netherlands, is a leading provider of preventive and corrective maintenance services for equipment used by retail and commercial food service operations, as well as other hospitality organizations. The company sought a high-quality, user-friendly digital solution to manage its field service operations.
Thanks to its partnership with Gomocha, the Frimex team now has a customized, flexible, and future-proof field service solution. After implementing the platform, Frimex’s technicians and back-office staff can competently handle processes, are more productive throughout their workday, and are less likely to make errors or cause delays.
The company can customize Gomocha to register all its complex activities related to F-gases and other refrigerants. Gomocha’s mobile app works on a variety of devices, which speeds the platform’s onboarding process. The advanced Forms Designer tool helps Frimex easily create and share a variety of registration forms that customers request. Furthermore, Gomocha’s Dynamic Workflow Design tools enable the company to develop and modify its workflows seamlessly, thereby optimizing all business processes.
IFS Faces User Complaints on Clunky, Difficult Features
One current reviewer said, “The benefits are difficult to enumerate, as they are overcome by the challenges.”
IFS features slow or incomplete adoption, with one reviewer writing, “Solid product… many features … we have not yet integrated into our business.”
Numerous reviews have noted a steep learning curve, with one saying, “The learning curve is difficult to master and will take you and your team quite some time to get used to it.”
While field services platforms are nuanced and complex, they don’t need to feel complicated for the user. With Gomocha, companies can gain the benefits of simpler UX and avoid maneuvering through IFS’s clunky, complex features.
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