ServiceNow may be a powerful tool, but it requires extensive configuration and maintenance overhead—not ideal for nimble field service teams seeking faster deployments, easier configuration, and a higher ROI.
As the manager of a field services company, imagine being able to use software from the moment you install it. ServiceNow isn’t that product. ServiceNow works across a wide range of industries and workflows, so it requires substantial configuration to align with unique business needs, including custom connectors, data mapping, and testing—all of which can delay going live.
Implementation Speed
Meanwhile, rather than a steep learning curve or a need for specialists, Gomocha involves quick deployment, no coding, and faster ROI for precise field service needs. You can see this impact through Selecta, Europe’s leading supplier of self-serve coffee equipment, vending machines, and beverage dispensers.
Selecta Netherlands and its customers operate under the terms of 60,000 unique service contracts covering 88,000 assets. Every detail and asset at each location must be properly registered so that if a device fails, call intake staff and planners can dispatch a technician to promptly repair it, often within four hours.
Selecta faced a business continuity risk due to the use of old handheld devices and infrared modules, the unavailability of replacements, and the retirement of key IT knowledge, resulting in prohibitively high costs. Data quality would have declined and error-correction activities would have increased without an upgrade or replacement of its existing system. Additionally, the company risked losing control over its goods.
Gomocha developed a fully functional solution for Selecta within just four months, continuously improving the platform with new features. Call intake staff and planners now have all the necessary details associated with customers, contracts, and assets, enabling them to prioritize service calls effectively and dispatch the right technician at the right time. Select implemented Gomocha without significant back-end changes, and the “no coding necessary” architecture was pivotal in making the switch to the new platform fast, smooth, and cost-efficient.
Flexibility Without IT Bottlenecks
Gomocha’s drag-and-drop workflow designer further enables speedy customization without relying on developers, as ServiceNow does. SPIE, a company that designs, constructs, manages, and maintains buildings, needed to digitize its field service operations to remain an industry leader and prepare for future expansion. Its existing processes were time-consuming and error-prone, often resulting in frustration in the field, dissatisfied customers, and delays in the invoicing cycle.
With Gomocha, SPIE has a tool that streamlines all its current workflows and processes, as well as a user-friendly mobile app that field technicians use to register time and materials. Design tools, such as the Questionnaire Designer and Workflow Designer, enable managers to make changes themselves. Digital checklists and other forms are more precise. Time and materials registration allows technicians to place orders with suppliers and see real-time stock availability.
Offline Advantage
While ServiceNow relies heavily on connectivity, Gomocha offers proven offline capabilities. Invaro manufactures and services floral processing equipment worldwide with operations spanning two countries. The company services remote sites globally. Before implementing a digital field service solution with Gomocha, Invaro faced significant operational obstacles that impacted efficiency and customer satisfaction. Data collection barriers included field engineers working in locations with no internet connectivity.
No internet, no problem. Gomocha’s mobile workflow automation enables field engineers to work in remote locations without connectivity, providing them with offline capabilities. This ensures global coverage with offline functionality, enabling service delivery in any area, regardless of connectivity, resulting in higher ROI and improved SLA compliance.
Gomocha also facilitated a faster time to value, reduced the number of planners, and improved SLA adherence for a well-known beer brand headquartered in the Netherlands, which consisted of five service departments, including tap installations. When this company first contacted Gomocha in 2013, their service departments were using paper-based solutions that caused numerous errors and delays in registering and invoicing time and materials for the planning and field service processes.
As a longtime customer, the brand has worked with Gomocha through various iterations of mobile solutions, eventually reevaluating their current processes and updating their standards, while introducing new features.
Gomocha launched a customized, digital, real-time solution with the platform’s integrated automatic scheduling and mobile app, guiding the beer brands’ technicians step by step as they install or repair tap installations. Planners can then focus on ad hoc orders, as most scheduling processes are automated. This reduced the number of planners required, and the beer brand achieved 100% SLA compliance improvement, resulting in a high customer satisfaction rate and increased revenue.
What may appear to be powerful points for ServiceNow can actually be pitfalls when working in field services. Implementation speed, flexibility without IT bottlenecks, and offline capabilities are optimized when you partner with Gomocha.
See how quickly your team could go live with Gomocha. Book a Strategic Assessment.