Field service planning is one of the most important aspects of any field team. From managing your workforce to streamlining your workflow processes, this section breaks down all aspects of field service planning to help you succeed.
Field services management is not only here to stay—the market is rapidly growing. The field service management market is projected to reach $11.78 billion by 2030, with a compound annual growth rate of 13.3% from 2023 to 2030, according to Grand View Research. North America is expected to maintain the highest market share, according to… Read more »
A field services contract is more than just a formality. It’s a strategic tool that protects your business and sets it up for success, defining the value, scope, and standards of your service. A strong field service contract is well-defined, determining financial value and cost control, reducing legal and financial risk, and clarifying deliverables and… Read more »
How do you differentiate your company in a crowded field? Service differentiation in field service can manifest as greater speed, accuracy, and precision. It can entail seamless customer communication, smart scheduling, self-service, and advanced diagnostics. Digitization and deep understanding of your clients’ needs are a common thread. “One of the things that has become our… Read more »
SOC Compliances and What They Mean for Your Field Service Organization SOC, which stands for Systems and Organizations Controls, is a framework of requirements for service companies established by the American Institute of Certified Public Accountants (AIPA). It demonstrates that your practices and controls keep your customer’s data secure. SOC compliance is essential to the… Read more »
Het Belang van Efficiënte Dispatch Planning Wat is Dispatch Planning? Dispatch planning is het proces waarbij de planning en dispatch van activiteiten en distributie worden georganiseerd en geoptimaliseerd. Het is belangrijk om de meest efficiënte routes te vinden om de efficiëntie te verhogen en kosten te verminderen. Door dit te implementeren, kunnen retailers extra inkomsten… Read more »
Efficient route planning is crucial for the success of the field service industry. It helps maximize productivity, reduce costs, and enhance customer satisfaction. This guide will outline the steps to optimizing route planning for your field service operations. Gather Relevant Data Invest in Route Planning Software Prioritize and Group Stops Consider Time Windows Optimize for… Read more »
In today’s fast-paced business landscape, optimizing field service operations is crucial for companies aiming to deliver exceptional customer experiences while minimizing costs. This comprehensive guide delves into the strategies and best practices on how to optimize field service operations into a well-oiled machine. Whether you’re a seasoned professional or new to the field, these optimization… Read more »
Having worked together on an exclusive new Field Service News White Paper, Kris Oldland joined Martin Knook, CEO of Gomocha, to discuss the benefits and challenges to the centralized and decentralized approaches to field service. In this engaging, long-form discussion, the two discuss the modern tools available to field service organizations as we see the… Read more »
As we begin 2024, there are field service trends that organizations should keep on their radar this year. Technology is advancing rapidly, giving companies numerous opportunities to streamline operations and enhance efficiency. Below, we detail the field service trends to watch in 2024: Increase in Remote Services At the onset of the COVID-19 pandemic, field… Read more »
Finding harmony between the centralized and decentralized approaches is challenging but critical in today’s ever-evolving field service landscape. There are benefits to both the efficient, global-focused strategies that make up centralization and the local, resilient, and adaptable elements of decentralization. While field service organizations have traditionally prioritized a centralized service strategy, the shifting field service… Read more »
As field service organizations work to manage the ever-growing demands of the industry, they are focusing on balancing centralized and decentralized service approaches. Centralization emphasizes efficient, standardized processes and using consolidated resources. Decentralization, on the other hand, is rooted in local expertise, adaptability, and resilience. Before the COVID-19 pandemic, many field service companies leaned heavily… Read more »
I participated on the panel, The Circular Economy: Moving Toward a More Ecologically Sustainable Service Business Model, at Field Service Europe 2023 in Amsterdam on Oct. 25. I was joined by Ralf Bootz, Services and Solution Delivery Lead, International Markets, with Philips, Zoltan Gal, Global Services Sales Manager Power Protection, with ABB, Costas Dintsios, Global… Read more »