As a manufacturer, you’ve got complex machinery, lean teams, and no room for rework. But if your technicians visit a job site without full service history — or a clear way to ID assets — you’re already behind. When you’re blind in the field, you bleed time.
Approximately 40-50% of companies still use paper or spreadsheets, which contributes to slow operations and increases errors. Additionally, technicians spend 25-30% of their time on admin work instead of fixes. This highlights the vital need for digital field service solutions to digitize and automate processes.
Invaro Experiences Operational Efficiency Challenges
Invaro manufactures and services floral processing equipment worldwide. For 100 years, the company has supported retailers in automating flower cutting, grading, sorting, and bundling operations. Invaro faced significant operational obstacles that impacted efficiency, including parts tracking that relied on manual, paper-based processes, time logging that required physical paperwork completion, and errors in asset identification, which created service delays.
Invaro Implements Gomocha to Maximize Efficiency
Invaro required a digital solution to eliminate paper-based processes and streamline operations for maximum efficiency. To address these efficiency challenges, the organization implemented the Gomocha Field Service Platform.
Gomocha’s workflow automation provided technicians with standardized digital service procedures across all equipment types, offline capabilities for working in remote locations without connectivity, digital asset identification to eliminate equipment misidentification, and much more.
Invaro’s management team also gained visibility through several valuable features, including location tracking for all technicians and service vehicles, automated time tracking for accurate labor allocation, and digital materials management for inventory control.
Invaro Achieves Substantial Efficiency Results Using Gomocha
After leveraging Gomocha, Invaro experienced measurable improvements in operational efficiency.
Invaro achieved these key results using Gomocha:
- Manual data entry requirements decreased across all service processes.
- Invoice processing time improved from the previous 30-day cycle.
- First-time fix rates increased due to better equipment information access.
- Equipment downtime decreased through faster response and resolution.
- Asset identification errors reduced significantly.
Poor efficiency can significantly impact field service operations, leading to poor customer satisfaction. Businesses that continue to rely on paper-based processes and tedious admin work are getting left behind. When companies like Invaro implement a digital field service solution, such as Gomocha, it speeds up operations, reduces errors, and elevates their customer service.
Is your field service company bleeding time? Use Gomocha’s FSM Checklist to find the hidden waste in your processes and boost efficiency for seamless operations.