The majority of field service organizations are moving toward digitalization. Mobile apps are at the forefront of this transition, helping companies significantly streamline operations. With apps, your technicians can access a wealth of essential information and tools on their mobile phones. Apps provide techs with the resources to boost efficiency, interact with customers, and excel… Read more »
We’re pleased to announce that Gomocha has re-certified our SOC 2 Type 1 compliance, demonstrating our commitment to safeguarding our customers’ information. SOC, which stands for Systems and Organizations Controls, is a framework of requirements for service companies established by the American Institute of Certified Public Accountants (AIPA) that shows that an organization’s practices and… Read more »
Having worked together on an exclusive new Field Service News White Paper, Kris Oldland joined Martin Knook, CEO of Gomocha, to discuss the various layers of knowledge transfer and the art of information. In this engaging long-form discussion, the two cover a vast range of topics relating to the importance of knowledge transfer, including why… Read more »
As a field service organization, it’s critical to regularly track metrics to ensure you meet performance goals, clarify business objectives, and drive the company forward. These key performance indicators (KPIs) demonstrate how well your business performs field service operations, such as service efficiency, customer satisfaction, and downtime. Therefore, understanding which data measurements will help your… Read more »
While a data-driven approach doesn’t guarantee success, it does increase your chances.
It’s not the cost of paper alone that makes running a paper-based business an expensive proposition.