The Gomocha team recently attended Field Service Palm Springs. This special event brought together professionals in the field service industry to learn from experts and network with their peers. I was one of the attendees and took detailed notes on the information I learned to apply as a customer success manager at Gomocha. Artificial intelligence… Read more »
Excellent, seamless customer service is pivotal to a modular construction project’s success. Today, AI is a powerful tool that can transform customer experience, enhancing interactions and engagement. Field service companies are already using AI for customer service to improve communication, faster response times, and personalized experiences. 57% of respondents to a survey of field service… Read more »
The role of AI in field services is only expanding. Leaders will likely discover and implement best practices for integrating and improving this new technology. 74% of companies plan to increase their investment in AI over the next year. The top goals for these investments are optimizing resource allocation and enhancing service efficiency. Here is… Read more »
AI implementation has been largely positive in the field services sector. Companies using AI for predictive maintenance have reduced unplanned downtime by up to 30%. Furthermore, enhanced diagnostics and job prioritization have increased technician efficiency by 25%. AI has a significant impact on critical metrics. For example, a Forrester study with Microsoft Dynamics 365 found… Read more »
In all aspects of life, being proactive is often more effective and impactful than reactive. This idea is accurate for AI in modular construction, as businesses are shifting from reactive to proactive service models using AI. 52% of organizations have already shifted to proactive service models, and 48% plan to follow within the next two years. Companies… Read more »
AI is already impacting today’s field service industry, but many companies struggle to implement it. 59% of companies struggle to integrate AI into legacy systems, and 51% face data quality issues. It’s not just basic AI that’s paving the way for progress. European companies are moving to more sophisticated applications that can provide deeper insights… Read more »