AI implementation has been largely positive in the field services sector. Companies using AI for predictive maintenance have reduced unplanned downtime by up to 30%. Furthermore, enhanced diagnostics and job prioritization have increased technician efficiency by 25%.
AI has a significant impact on critical metrics. For example, a Forrester study with Microsoft Dynamics 365 found a 346% ROI when modernizing service operations and with a payback period of less than six months. They increased field technician productivity by up to 14%, including greater visibility into technicians’ service calls, which helped them more efficiently schedule customer work orders.
19% of respondents to a survey of field service leaders from European organizations detailed in “The State of AI in European Field Service,” a report written by WBR and sponsored by Gomocha, said they saw significant improvements since their organizations implemented AI. 42% reported that customer satisfaction improved somewhat.
According to McKinsey, organizations already see benefits of generative AI, including cost decreases and revenue jumps in the business units using the technology. Companies that have integrated predictive AI into field services see faster response times, increased accuracy in scheduling, and enhanced customer satisfaction due to freeing up employees’ capacity in service management.
Gomocha helps companies predict equipment failures before they happen, reducing downtime and improving overall service reliability.
The platform’s features help organizations streamline operations for more efficient and quality service. Gomocha’s capabilities include:
Expand Field Service Intelligence
Gomocha’s Data Lake aggregates all field service data into a unified repository for advanced analytics and machine learning. It turns your entire service history into strategic intelligence and powers smarter decisions across your organization. Data Lake expands your field service intelligence with every service call.
Ensure Precise Quality Control
Daily Automated Testing in Gomocha enhances product quality through expanded, data-driven testing and analysis. It catches issues early and ensures reliability and uninterrupted service delivery. Automated Testing identifies and addresses potential problems before they impact your field operations. This efficiency enhances the platform’s stability by analyzing patterns and predicting potential issues.
Optimize Your Service Routes
Automated scheduling optimizes routes by grouping different types of jobs into single trips and automatically assigning work orders to field techs based on location and skill level. Automated scheduling combines tasks, slashing travel time and boosting productivity while matching the right tech to each job.
With Gomocha, your company can automate scheduling based on availability, distance, SLA agreements, and field tech capabilities, removing the need to spend all that time managing the schedule. The result? A fully optimized schedule and jobs assigned to the right person each time.
Learn from Every Job
Gomocha’s Service History Tracking allows technicians to see information about past visits. For techs, working without access to history means repeated mistakes. Service records enable smarter, faster work, boosting efficiency and service quality.
With service history at their fingertips, technicians can work smarter and faster. They avoid repeating errors, quickly identify recurring problems, and provide more informed, efficient service at each visit.
Speak Their Language
With Gomocha, language never becomes a barrier to your field service operations. Language Engine provides Roman alphabet translation support for technicians, allowing them to access the platform in their preferred language and vernacular without missing out on any capabilities or business translations. For global organizations, this is a must-have.
AI is helping expand field service potential. With Gomocha, your organization can seamlessly transform field services to meet today’s evolving demands.
Read the report, “The State of AI in European Field Service,” written by WBR and sponsored by Gomocha, for further insights into the survey of field service leaders from European organizations.