SAP Field Service often means costly, complex, and slow integrations. Gomocha, however, connects easily to your ERP and adapts quickly to changing needs—delivering seamless connections and faster outcomes.
SAP integration is technically challenging, requiring customization and specialized expertise, which comes at a high cost. With commonly messy data, many SAP migrations result in unplanned downtime and disruptions throughout a company, spanning finance to procurement.
Gomocha Wins: Smooth ERP Connectivity
Gomocha’s plug-and-play features seamless ERP integration and quick updates, as opposed to SAP’s complex integration projects.
Koelweb, a refrigeration solutions and services company, understands that speed is of the essence when customers need service—whether it’s the salad bar at their company’s cafe, a bottle of champagne at a hotel, a school cafeteria, or another location.
As the company grew, so did the need for a robust, digital system with standardized processes and workflows. Gomocha interfaces with Koelweb’s existing ERP (Exact Online), and the platform supports multiple operating systems, which is critical because Koelweb requires its technicians to use the handheld devices they are already familiar with.
As the first Gomocha user to integrate with Exact Online, Koelweb participated in designing the Exact Online interface. This allowed Koelweb to rethink and redesign its approach to working. With Gomocha, Koelweb has a future-ready solution that its team can reconfigure as it responds to shifting market demands and capitalizes on opportunities to grow and expand its operations.
Compliance Without Add-Ons
Frimex Service is a leading provider of preventive and corrective maintenance for equipment used by retail and commercial food service operations, as well as other hospitality organizations. Gomocha ensures regulatory compliance with built-in modules for regulatory tracking.
Thanks to Gomocha, Frimex customers can rest assured knowing their equipment is well-maintained and that they are always in compliance with all legal and safety standards. Benefits also include energy savings, and compliance with environmental regulations and workplace safety/hygiene standards ensures high customer satisfaction rates.
Ease of Use for Field Teams
The field service platform is compatible with a variety of devices, including mobile devices. Gomocha enables Frimex’s technicians to use their own devices, which speeds the platform’s onboarding process. Frimex techs who perform preventive and corrective maintenance use Gomocha to streamline the registration of all customer and asset data, as well as materials used. They can also order parts and equipment and log returns.
Koelweb’s technicians can create work orders in the field using Gomocha’s mobile app, which is critical because the 24/7 nature of the company’s operations means that urgent situations can arise when planners are not in the office to create work orders.
Furthermore, with Gomocha, Koelweb’s workflow can be designed based on business rules, meaning that the platform guides techs to enter the correct data and perform their work according to the proper procedures.
Regular Feature Updates with Zero Downtime
Frimex’s internal IoT monitoring of cooling installations provides up-to-the-minute status reports, enabling the prediction of corrective maintenance needs. When equipment doesn’t work correctly, Gomocha automatically creates service calls, dramatically reducing asset downtime.
From seamless ERP connectivity, compliance without add-ons, ease of use for field teams, and regular feature updates with zero downtime, Gomocha becomes the clear choice over SAP Field Service.
Discover how Gomocha integrates with your ERP without the complexity of SAP. Start here.