Many Salesforce Field Service users say the software is complex and unreliable offline. Gomocha, on the other hand, provides easy configuration, robust offline use, and lower total cost. While teams are frustrated with Salesforce’s field service management capabilities, Gomocha is intuitive and has a short learning curve.
Gomocha offers companies the following advantages over Salesforce Field Service:
On-the-Fly Updates Without Developers
Gomocha collaborated with SPIE, a company that designs, constructs, manages, and maintains healthcare, residential, and industrial buildings and their associated systems, on the development of updated design tools. These tools, such as a Questionnaire Designer and Workflow Designer, help SPIE’s managers make changes themselves when mobile processes require updates.
Easy-to-Use System
Gomocha introduced a user-friendly, easy-to-explain app that was well-received by SPIE’s field technicians. The configurability of the app supports the company’s mobile processes and adapts to future priorities. Techs can register materials through easy connections with web services.
Meanwhile, Salesforce Field Service faces harsh complaints and critical user feedback. One reviewer on G2 wrote, “Despite its advantages, Salesforce Field Service has a steep learning curve for new users, which can be challenging for smaller companies with limited technical support. Some advanced features require in-depth system knowledge, which can extend training time for users to fully utilize the platform.”
With Gomocha, managers can reconfigure workflows themselves—no coding required.
Proven Online/Offline Functionality
Salesforce Field Service users have reported issues with offline and low connectivity performance, particularly when techs are in the field and need to load screens with low-bar service.
Gomocha’s proven online/offline functionality ensures that teams complete work on time, every time–resulting in higher customer satisfaction.
Gomocha has strong, ongoing partnerships with its clients, such as SPIE, that extend beyond a default app or software system. Hear it directly from SPIE: “We’re confident about Gomocha…now and in the future, because we’re invited to participate in scrum meetings, where we give input about the designs and functionality that we may want in the future, and we can see demonstrations of the functionalities as they are developed.”
With Gomocha, your company will receive the long-term, offline support that Salesforce Field Service doesn’t provide. Whether it’s on-the-fly updates, an easy-to-use system, or proven online/offline functionality, Gomocha showcases personalized, intuitive, and robust offline features at a lower total cost than Salesforce Field Service.
See how Gomocha is the better alternative to Salesforce Field Service. Book a Strategic Assessment.