Digitalization Is the Solution for Streamlining Parts Management and Ordering

Digitalization Is the Solution for Streamlining Parts Management and Ordering

Digitalization empowers technicians and engineers to improve the bottom line and helps companies take the competitive lead. Digital field service management (FSM) systems offer real-time solutions to challenges caused by disruptions to business operations. Digitalization helps break down data for more cost-efficient decisions in the field while technicians and engineers are face to face with customers, building deeper customer service relationships.

Digital solutions also ensure that managers send the right technician to the right job with speed and efficiency, lowering costs and improving service calls. In addition, automation through the digital landscape helps management processes provide better outcomes.

FSM software provides intuitive dashboards to help organizations manage a positive symbiosis between in-house and out in the field through cost management, predictive analytics, real-time reporting, and alert-based notifications.

FSM technology is beneficial for making the frequently disjointed parts management and ordering processes more effective and efficient.

The Data Visibility Provided by Digital Solutions Is Essential to Parts Management and Ordering

Visibility is key to monitoring assets, processes, and productivity from the field and office, ensuring effective leadership based on real-time information. The visibility of customer asset data is a significant component of digitalization to streamline parts ordering. This helps avoid revenue leakage when technicians and engineers are on-site and digitally empowered by real-time data for meaningful analysis. For example, technicians using these digital systems can see data that provides the customer’s current warranty status, which offers insights into parts management. Well-connected parts management and parts ordering tools for use in the field are undeniably good for both streamlining services and the bottom line.

Digitalization Enables Parts Ordering On-Site

Digitalization allows for fast parts ordering at the service site, reducing delays in service delivery and making the service-to-cash cycle more efficient. It also prevents gaps in parts inventory that negatively impact the bottom line. Field service technology can connect the technician or engineer’s ability to order spare parts to the specific work order and set limits on the number of each type of part they can order based on the needs of the job.

Technology Solutions Facilitate Monitoring Parts Movement and Inventory

Mobile field service solutions also make it significantly easier to monitor the movement of parts and locations of inventory. FSM software enables workers to track these easily so they can quickly obtain the parts they need to complete the job.

More information at your fingertips means faster customer calls, which means more customer calls. These FSM systems help technicians make more sales by digitally providing the pertinent information to advise future services on the spot.  This way, digitalization takes some of the work out of potential sales.

A seamless parts ordering and management system will demonstrate to your technicians and engineers that having the necessary tools and parts on hand is an essential service responsibility. They should make it a priority to ensure customers don’t discover a few weeks later that they’ve run out of the consumable required for a piece of equipment they just had repaired.

All data from digitalization and FSM tools can help your field service workers streamline workflows, including making parts management and ordering a smoother, more efficient process. FSM solutions, like Gomocha’s FMP360 field service platform and mobile app, and better data also lead to improved customer relationships, and reduce revenue leakage. Fine-tuning your organization’s deliverables becomes significantly easier with FSM digitalization and automation.

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