Having worked together on an exclusive new Field Service News White Paper, Kris Oldland joined Martin Knook, CEO of Gomocha, to discuss the challenges and benefits of the centralized and decentralized approaches to field service. In this engaging, long-form discussion, the two discuss the modern tools available to field service organizations as we see the… Read more »
As field service organizations shift to offering remote field services, they face many challenges. Because customers are used to technicians visiting their site to troubleshoot and fix issues, getting them on board with remote solutions can be difficult. Customers are concerned about the security of their data when they opt for remote services. They also… Read more »
As field service organizations embrace digital transformation and shift toward remote service offerings, nurturing stronger customer relationships is more important than ever. While remote solutions are essential to providing higher-quality service, companies must remember the value of on-site visits. A field technician can carry out an increasing number of tasks remotely, but there is still… Read more »
Amid the global pandemic, field service organizations shifted their service offers to provide remote solutions to stay in business during lockdown. Companies continue expanding their remote service offers even as the pandemic moves behind us. As a result, field service businesses are seeking technicians with specific skill sets that help them grow their remote solutions…. Read more »
At the peak of the global pandemic, field services organizations had to adapt significantly to remain in business. Many companies in field service began transitioning to remote services to support their customers. Even as organizations return to in-person operations, companies increasingly integrate remote services into their workflows to deliver high-quality customer service. Technology has paved… Read more »