Gone are the days of disconnected field service management systems. Integration has become pivotal to success.
Without integration with Internet of Things (IoT), enterprise resource planning (ERP), and asset systems, a field service organization risks becoming obsolete. Integration is essential for staying competitive, profitable, and efficient.
Integration with IoT, ERP, and asset systems is necessary today because of:
Real-Time Visibility and Proactive Service
IoT-connected assets garner real-time operational data. When an organization integrates this data, it can change the foundational course of its operations through predictive maintenance—dispatching before failure occurs and reducing unnecessary dispatching. Teams can stay on top of any issues rather than merely reacting to them after the fact. IoT allows automated work order creation based on alerts or thresholds and improved remote diagnostics.
Seamless Workflows and Financial Control
Back-office and field teams are no longer siloed. ERP integration ensures stronger communication with teams fully aligned on parts availability and procurement status; real-time billing, labor, and cost tracking; and accurate, timely invoicing tied to field data.
Accurate Asset History and Compliance
An integrated asset management system equips field techs with a comprehensive view of assets, tasks, and projects. They can access the full service history of each asset, log maintenance updates from the field, and ensure they comply with regulatory or warranty requirements.
Disconnected tools result in lost time and increased errors. Personnel spend additional time tracking down information across systems. Slower, manual invoicing delays cash flow. Work is duplicated across email, spreadsheets, and disconnected apps.
Organizations also face greater data errors, including inconsistent asset records, incorrect jobs and missed billing opportunities, and incorrect dispatching due to outdated information. This, in turn, means customer dissatisfaction.
Gomocha enables visibility from one platform, reducing time and errors through:
Real-Time Updates
Making data-informed decisions is easy with real-time updates. Gomocha’s mobile app empowers technicians to use photos and digital notes to capture job status updates, time worked, parts used, and customer signatures.
Centralized Dashboard
A centralized dashboard of KPIs ensures that key personnel get an updated, live view of active jobs and technician locations, first-time fix rates, labor and part usage, asset service history, and more.
Integrated Workflows
Gomocha connects all corners of your field service company, including scheduling and dispatching, work order management, asset tracking, inventory and purchasing, and invoicing and reporting.
Unified Asset and Service History
Teams have complete access to searchable history, including installations, maintenance visits, repairs, and compliance inspections.
Can your systems grow without requiring complete overhauls? Make sure your field services are on the cutting-edge. 55-60% of midsize firms have adopted dedicated field service management software. 65% of original equipment manufacturers use IoT-based monitoring, and 60-70% of companies now use predictive analytics to forecast service needs.
Real-time visibility and proactive service, seamless workflows and financial control, and accurate asset history and compliance are at the core of integration.
Break down silos at your field services organization. Gomocha’s FSM checklist, a 21-point efficiency assessment, helps you kickstart scalability and data-driven decision-making.