Processes often evolve for many companies. You start in one place with your operation and then begin adding more solutions, including on the field. So, how do you keep track of all that data buildup and make sense of it? Data that your teams integrate into processes enables more seamless and proactive decision-making.
Before access to field-level data, personnel and their processes are limited by the capabilities of their technology — from phone calls to WhatsApp — without a clear understanding of the situation.
“It is a huge gain if technology adopts your processes,” Gomocha’s CEO Martin Knook says.
When field access is disconnected and reactive, managers lack insight into what’s happening in the field until after the fact. Problems are often only discovered after customer complaints, and decisions are based on assumptions or incomplete reports.
A centralized and proactive approach to field-level information ensures real-time access to data from a field service management platform, enabling trends and real-time outcomes to inform data-driven decisions. Techs can arrive on the field informed with access to service history, customer notes, asset specs, and more.
Centralized field data changes business decisions through:
Comprehensive Decision-Making
Field service management platforms, such as Gomocha, allow you to capture information in a database repository and repopulate that in the next inspection. Field data serves not only to complete inspections but also to simplify and enhance the efficiency of your next inspection, ultimately informing your customers through a comprehensive report.
“Handling questions from customers is much easier if you can look up all this information,” Knook explains.
Fewer Emergencies
Whether it’s failing parts or schedule misalignment, real-time data highlights what could go wrong before it happens. Preventative maintenance schedules are data-informed, eliminating surprises. Escalation triggers are automatic, not manual.
ROI through proactive issue tracking includes an increase in first-time fix rates, reducing the cost of labor and additional visits. Companies can also expect downtime reduction thanks to early warnings and asset monitoring. Fewer delays and better preparation also mean a boost in technician productivity — on top of higher customer retention through more reliable service.
While data itself is empowering, centralized data is even greater. Companies can execute comprehensive decision-making with fewer emergencies when they have clear, seamless access to data.
Discover the inefficiencies that are impacting your decision-making. The first step is Gomocha’s FSM Checklist, a 21-point efficiency assessment that helps you discover where your team is missing opportunities.