Today’s field service factories are smarter and sharper, moving from reactive to predictive models and shifting their focus from selling products to selling services. Customers also expect more from organizations. Modern field service creates lasting customer value as organizations implement strategies that foster long-term resilience and revenue growth.
Key technologies allow manufacturers to optimize workflows, ensure compliance, improve customer satisfaction, and establish new revenue streams. Below, we examine the technology behind today’s field services:
Digitization for Efficiency
Digital forms quickly generate compliance data, unlike their manual counterparts. This significantly reduces the operational burden and human error associated with manual tracking.
Digital systems also address customers’ needs for fast, evolving, and reliable updates. Mobile applications facilitate immediate updates from technicians, reducing time spent waiting for paperwork to be processed and improving team communication. Ultimately, this results in faster response times, enhancing customer satisfaction.
Digital tools also help close the skills gap as technicians can access real-time data and other resources that guide them through complex tasks.
AI-Driven Predictive Maintenance
AI’s predictive capabilities prevent equipment breakdowns before they happen, reducing service interruptions and improving equipment reliability. This also significantly decreases maintenance costs.
AI applications ensure that the right technician is at the right place at the right time based on their skills and availability.
Predictive maintenance also helps extend the lifespan of assets, improving performance and reducing waste.
Mobile Solutions
Mobile devices allow technicians to receive instantaneous notifications on job changes, schedule adjustments, or customer-specific requirements. This helps personnel stay on task and connected and ensures that customers are updated throughout the service process.
Mobile devices allow step-by-step guidance and augmented reality support for complex tasks. They also provide less experienced technicians with the tools to succeed, enabling those with less experience to execute repairs and installations with fewer errors and improved service quality.
Ultimately, mobilization, along with digitization, supports sustainability and efficiency.
Today’s integrated digital solutions drive faster job completion, less time spent on paperwork, and a greater focus on accurate, streamlined data. Technicians of various skill levels are empowered with the latest, comprehensive information, allowing them to focus on what matters: your customers.
Read the full Copperberg and Gomocha whitepaper, Unlocking Hidden Efficiencies: A Blueprint for Field Service Success in Manufacturing.