Industrial manufacturers use dashboards to inform their daily work, but typical dashboards don’t supply a complete picture. Travel gaps, wait times, and rework are just a few of the missing pieces on dashboards. Gomocha’s dashboard reflects a connected reality, enabling your organization to gain quick business insights, experience continuous process evolution, and much more.
Dashboards are an integral part of today’s industrial manufacturing work, but they’re not always up to par for today’s ever-changing demands. Many dashboards aren’t designed to capture the fine, crucial details from the field. The most significant industrial service delays occur beyond dashboards’ scope because they’re not tracking the critical information to prevent bottlenecks.
“These tools are essential for managing performance at scale, but they create a false sense of visibility,” said CX Strategist & Solutions Advisor Steve Sellin in The Supply Chain Customer LinkedIn newsletter. “They show what has already happened, not what is quietly unfolding.”
In reality, it’s essential for industrial manufacturing to cover the following:
Travel Gaps Between Sites
Your technicians frequently move between various sites and buildings rather than servicing a single location. Dashboards can easily miss travel gaps between jobs within the same shift, delays caused by inefficient routing or last-minute schedule changes, and lost context when techs arrive without updated asset history.
Waiting on Approvals, Parts, or Context
Dashboards typically show active labor time. Pauses, such as supervisor or QA approvals, parts availability or confirmation, and clarification on scope, specs, or past work, don’t always extend a work order’s official duration on a dashboard. The dashboard doesn’t reflect stalled work, even when it’s delayed—thus creating a false sense of efficiency.
Rework Caused by Missing or Outdated Asset Information
Rework is one of the most common and costly sources of lost time. It happens when asset records are incomplete or outdated, prior service notes are inaccessible or unreliable, or the system doesn’t reflect configuration changes. Dashboards count the activity, but not the duplication.
Admin After the Job, Not During
Typical dashboards show a completed job rather than administrative cleanup. At times, technicians may take notes on paper or in their heads, finish the job under a tight deadline, or complete reports later. This can lead to forgotten details, inconsistent data, and back-office follow-ups to fill gaps.
Workflows reflect reality, and Gomocha’s connected dashboards seamlessly mirror it.
Get Quick Business Insights
Gomocha’s analytics turn operational data into actionable insights with built-in reports and dashboards that let you view data, spot trends, and track key metrics in real time. Quick analytics turn numbers into insights, enabling smarter choices and better service.
Turn Paper Approvals into Instant Decisions
Gomocha’s digital quote and report workflows transform paper quotes and service reports into digital documents that customers can review, approve, or reject instantly from any device.
Experience Continuous Process Evolution
The Gomocha mobile app provides you with up-to-date workflows, customer and asset information, registration data, and more. Automatic updates ensure everyone follows the latest workflows, synchronizing operations with data and boosting efficiency.
Streamline Field Service Communication
Gomocha creates digital workflows for your field service orders. The platform’s fully digital order system ensures clear, instant, and trackable communication.
Streamline Your Service Order Creation
Gomocha’s Order Intake Dashboard creates orders quickly and efficiently, adds new customers/assets, and provides instant access to customer and asset history. This feature significantly improves data accuracy. Now your team can avoid back-office knowledge gaps for good.
Not all dashboards cover all grounds for your company. With Gomocha, your organization can access quick business insights, turn paper approvals into instant decisions, experience continuous process evolution, and streamline both field service communication and service order creation.
Gomocha’s dashboards do more. Start your Efficiency Assessment.