Travel in industrial field service operations is more than travel. Multi-site operations, poor job grouping, and more add to hidden costs and disruption. Gomocha’s features ensure your organization proactively tackles issues with features like on-site quoting, smart customer notifications, and optimized service routes.
In field service operations, travel isn’t simply distance—it’s disruption. It’s not just transportation. It’s operational drag. While industrial manufacturers often treat travel as a line item—miles driven, fuel spent, windshield time logged—the reality is much more nuanced and costly.
Multi-Site Operations
Industrial organizations rarely operate from a single, neatly organized facility. Most manage distributed plants, satellite yards, customer-owned assets, cross-state or cross-region footprints, and remote substations. Each site also has its own layout, safety protocol, access process, equipment configuration, and site contact.
This switch in context means that your technicians must mentally reset for different asset histories, stakeholders, safety expectations, and parts availability. Every site transition reduces momentum, so even when utilization looks high, effective productive flow drops.
Poor Job Grouping
In industrial manufacturing, poor grouping appears as jobs scheduled geographically close but operationally mismatched, overloaded technicians crossing territories, high-priority work slotted between routine inspections, and preventive and emergency work mixed without a buffer.
This poor grouping creates friction between jobs as your technicians bounce between different tooling requirements, parts kits, and safety setups. Each transition introduces prep time, extra verification steps, re-staging vehicles, and additional loading/unloading.
Asset Location Uncertainty
Industrial assets are not always neatly labeled, mapped, or static. For instance, teams could relocate equipment without documentation or incomplete tagging or numbering systems. When your technician arrives on-site and cannot immediately locate the asset, it wastes valuable time. Searching can include everything from walking through large facilities and coordinating with site contacts to waiting for access and retrieving keys or lift equipment.
Last-minute Schedule Changes
In industrial manufacturing, an emergency’s ripple effect is immediate. This means travel becomes nonlinear, and your technician must abandon the current sequencing, drive across the territory, and return later (or reschedule) the original job. Each deviation increases drive time, disrupts job prep, forces reloading, creates overtime risk, and pushes planned work further out. Industrial operations run tight, so there’s rarely slack in the system to absorb this disruption.
Gomocha enables your industrial field service operations to optimize scheduling, routing, and asset location awareness.
Quote On-Site
The field service platform’s Quote Management capability enables technicians to offer, quote, and obtain approval for extra work while on-site. If your tech spots an issue that’s not on today’s to-do list, they can seamlessly upsell.
Traditionally, techs don’t offer extra services on the spot. They have to schedule another visit, which takes extra time and often results in losing the sale. With on-site quoting, your techs can offer, price, and get approval for extra work right on the spot. It’s a win-win-win.
Send Smart Customer Notifications
Gomocha’s Customer Alerts feature lets you send timely SMS or email alerts to customers about tech visits—tech’s arrival time, name, and photo—preventing no-shows and wasted trips.
Customers like to be in the know about who’s on the way. With Gomocha’s Customer Alerts, your customer always knows who will conduct the work and when they’ll arrive, so your tech is always welcome.
Connect Quotes to Orders Instantly
The Order-to-Quote Traceability Link adds a direct link from service orders back to their original quotes, accessible in both Gomocha’s mobile app and portal.
When questions arise during service delivery, techs and planners need quick access to the services the team initially promised. Hunting through systems for the original quote wastes time and risks delivering the wrong service.
With Gomocha, your tech can see exactly which services your team sold to the customer with a single tap. This quick access prevents guesswork, delays, and awkward “let me get back to you” moments.
Navigate at the Speed of Thought
Gomocha’s redesigned portal menu provides your team with a more logical, streamlined menu structure. It puts key functions right where you expect them, so you need fewer clicks to navigate.
When your team spends extra time searching through menus instead of just clicking directly to what they need, those minutes add up to hours of lost productivity every week. Gomocha’s portal menu helps you save time and elevate efficiency.
Optimize Your Service Routes
Automated scheduling in Gomocha optimizes routes by grouping different job types into single trips. This capability automatically assigns work orders to field techs based on location and skill level.
Separate trips drain resources. Gomocha’s automated scheduling reduces travel time and boosts productivity by combining tasks and matching the right tech to each job.
With Gomocha, you’ll automate scheduling based on availability, distance, SLA agreements, and field tech capabilities, removing the need to spend all that time managing the schedule. The result is a fully optimized schedule and jobs assigned to the right person.
Your industrial organization can optimize travel. Whether it’s quoting on site, sending smart customer notifications, or optimizing your service routes, Gomocha’s features alleviate the hidden costs of travel.
Drop the hidden cost of travel in industrial field services operations. Start your Efficiency Assessment.