Information and expertise sharing is the core of successful field service management (FSM) and delivery. With the correct information, you can improve customer service and avoid downtime. A lack of expertise in knowledge transfer can result in increased costs, lowered productivity, and downturns in customer satisfaction. However, today’s new FSM tools can support knowledge transfer… Read more »
Sharing information, expertise, and insights is critical to field service industry success. The correct information is crucial for field service teams to coordinate in a spirit of excellence and customer service. Accurate information at the right time takes everyone’s best effort in collaboration. Working together to improve knowledge transfer improves resolution times, increases customer satisfaction,… Read more »
Are you ready to collect and share knowledge on a daily basis and make it a routine part of your work?