Organizations can alleviate a technician shortage by adopting smarter tools that open techs’ schedules and optimize and standardize work across teams. Gomocha’s innovative features help your company overcome a labor shortage and do more with the people you have. The field service platform equips your technicians with the resources to transform them into empowered,… Read more »
Aligning service and finance is crucial for field service organizations that are looking to stay ahead of the competition. By connecting your company’s ERP and financial frameworks, you can avoid siloed data, gain real-time visibility into service costs and performance metrics, and automate manual tasks. This alignment drives informed decision-making, accurate financial reporting, and… Read more »
Manufacturers can cut waste and grow their organizations by eliminating outdated, paper-based processes and developing efficient digital workflows. These automated processes ensure standardized, compliant operations that eliminate lost paperwork, reduce quote approval time, and establish an audit trail for customer decisions. Gomocha equips your company with the resources to develop optimized digital workflows. Whether… Read more »
Every plant leader wants fewer breakdowns, but most predictive maintenance setups are overbuilt or underused. Manufacturers are done reacting, and they’re building maintenance programs that actually work. Here’s how they’re developing efficient, proactive predictive maintenance programs: Understanding Their Business Goals Rather than merely latching onto the latest technology, successful organizations ask whether it makes sense… Read more »
You can’t improve what you can’t see. In today’s competitive manufacturing environment, using outdated approaches is no longer feasible. Manufacturers have increasingly shifted from reactive, expensive repairs to data-driven, proactive service management. This change requires overcoming chaotic data to enable smarter, more informed business choices. Here’s how top manufacturers make service decisions based on real… Read more »
A stack of paper might cost less than a mobile phone, but its actual cost is greater than it initially seems. Paper’s amplified costs range from dire environmental impact to slow and error-prone field service processes. Regulators, investors, and customers are placing increasing pressure on manufacturers to adopt more sustainable practices, and a growing number… Read more »
When bottled up, institutional expertise loses its purpose and fails to make a lasting impact. How can manufacturers ensure that essential information seamlessly flows across an organization? Experienced technicians hold a wealth of invaluable knowledge, but this expertise is often at risk of being lost when they retire. Manufacturers today must embed expert knowledge into… Read more »
Going green isn’t an alternative concept for field operations today — sustainability goals are integral for manufacturers to stay ahead of the competition. Manufacturers face growing pressure from regulators, investors, and customers to reduce carbon emissions, improve energy efficiency, and adopt more sustainable practices. Manufacturing companies increasingly must comply with ever-evolving environmental sustainability goals. Environmentally… Read more »
A first-time fix rate (FTFR) is a key performance indicator that reflects how often a service technician successfully fixes an issue the first time. This percentage is critical to a company’s success and significantly impacts efficiency and customer satisfaction. FTFR Ensures Efficiency Tracking FTFR provides visibility into operational effectiveness and helps identify areas for improvement…. Read more »
A significant skills gap in the manufacturing industry has worsened due to triple factors: the 2020 pandemic, the rapid pace of technological innovation, and an aging, retiring workforce. Fewer new workers are entering the field with the necessary expertise to replace experienced technicians. Manufacturers today must find ways to bridge the skills gap. Below, we… Read more »
Today’s field service factories are smarter and sharper, moving from reactive to predictive models and shifting their focus from selling products to selling services. Customers also expect more from organizations. Modern field service creates lasting customer value as organizations implement strategies that foster long-term resilience and revenue growth. Key technologies allow manufacturers to optimize workflows,… Read more »
As the field service industry continues to grow and adapt to predictive maintenance, so do the challenges manufacturing companies face. Acknowledging these challenges thus becomes key to tomorrow’s long-term success. Below, we examine four key challenges and their solutions for manufacturers: Increased Regulatory Requirements Manufacturing companies must keep up with increasingly strict regulatory requirements in… Read more »