“Our engineers serve customers worldwide with no internet access. Gomocha enables us to deliver consistent service across borders.” – Invaro Field Service Director.
Worldwide floral processing equipment manufacturer and servicer Invaro has supported retailers with automating flower cutting, grading, sorting, and bundling for 100 years. The company prioritizes equipment uptime, delivering consistent service across international borders.
Before experiencing operational success with the help of field service management technology, Invaro faced several challenges that impacted its service delivery:
Multiple Geographies
Invaro holds operations in two countries: the Netherlands and Colombia. Field engineers work in locations with no internet connectivity, and management lacked visibility into technicians’ locations before implementing field service software. Service quality varied between engineers and locations.
Complex Machines
Invaro’s technical teams support specialized equipment. These complex assets require detailed maintenance records, and engineers need to complete work across borders. Customers experienced extended equipment downtime.
Inconsistent Processes
Processes ran the gamut for Invaro. Parts tracking relied on manual, paper-based processes. Time logging required physical paperwork completion, while invoice processing cycles were extended to 30 days.
Invaro’s technicians have varying skill levels, resulting in inconsistent documentation, including technical documentation that varied in quality and accessibility. Asset identification errors led to service delays, and maintenance schedules frequently encountered delays. Customer satisfaction suffered due to inconsistent experiences.
Invaro implemented the Gomocha Field Service Platform to address operational challenges, focusing on two primary areas. Invaro’s successful turnaround involved:
Fewer Invoice Delays
Manual data entry requirements decreased across all service processes. The invoice processing time has improved from the previous 30-day cycle. Invaro achieved financial efficiency through automated data collection, which accelerated billing cycles and improved cash flow.
Improved Technology Coordination
Invaro implemented location tracking for field engineers and service vehicles. The company also adopted job status monitoring for service activities. Automated time tracking enables accurate labor allocation. Invaro’s teams optimized resources with real-time monitoring, improving technician allocation and efficiency.
Personnel can access instant data synchronization when connectivity becomes available through Gomocha. Offline capabilities ensure seamless global coverage, enabling service delivery in any location — regardless of connectivity.
Meanwhile, digital materials management controls inventory. Process standardization executes digital workflows that ensure consistent maintenance quality across all equipment.
Gomocha addresses the pressing obstacles facing field service companies like Invaro. Using the platform, the company reduced downtown and overcame geographical, mechanical, and process challenges. Invaro evolved into an organization capable of supporting complex manufacturing equipment in challenging environments.
Nearly half of all companies still rely on paper-based operations. You can avoid time and administrative burdens by digitizing your processes. Start by requesting your Gomocha Strategic Assessment, no strings attached. This complimentary assessment involves a concise, structured process that helps your field service organization identify where you’re losing time and money, prioritize what to fix first, and walk away with a plan you can act on.