In theory, industrial technicians have greater accessibility today thanks to mobile tools. However, in practice, many of these tools don’t account for the realities of industrial manufacturing, including varying asset configurations, historical context, and workflow steps. Gomocha’s features enable technicians to make informed decisions through instantaneous quote-to-order connections, adaptive technology that integrates with your processes, and more.
Even with today’s mobile accessibility, industrial technicians still call the office, as mobile tools don’t always reflect reality. When techs lack the critical details on their mobile field service platform to complete a job seamlessly, they’re more likely to pick up the phone, delaying service delivery.
Here’s what industrial manufacturing reality looks like today:
Asset Configurations Differ by Site
The same asset is rarely replicated everywhere in industrial manufacturing. Differences include site-specific modifications, legacy components, retrofits, and temporary fixes. This means technicians can’t rely on generalized instructions without contextual support, so they call the office to confirm what they’re looking at.
Technicians Need History, Not Just Tasks
Mobile tools don’t always show your technicians the context of what happened before their arrival. They often need key information, such as previous failures and fixes, notes from prior visits, photos, measurements, and workarounds. Calling the office is the safer bet for answering questions.
Workflow Steps Change, But Devices Don’t Update
Manufacturing processes constantly evolve, whether it’s updated processes, shifting compliance requirements, or additional quality checks. However, mobile workflows often lag behind reality. When technicians encounter outdated information, they’re more inclined to call the office to avoid doing the wrong thing.
Techs Avoid Mistakes by Calling Humans
A quick phone call feels safer than following instructions that might be wrong, especially given real industrial manufacturing risks like safety incidents, production downtime, and regulatory violations. Technicians would rather call the office to clarify any issues.
Gomocha offers an array of features that enable industrial technicians to make well-informed decisions and minimize the need to call the office. Smart tools facilitate empowerment.
Connect Quotes to Orders Instantly
Gomocha’s Order-to-Quote Traceability Link adds a direct link from service orders back to their original quotes, accessible in both the mobile app and portal. When questions arise during service delivery, techs and planners require quick access to what the team initially promised. Hunting through systems for the original quote wastes time and risks delivering the wrong service.
Without the quote link, it’s a scramble. Techs call the office and put the customer on hold. A team member tries to find the quote, but isn’t always successful.
The Order-to-Quote Link changes that script. One tap, and your tech sees exactly what your team sold the customer. Now your team can avoid guesswork, delays, and awkward “let me get back to you” moments with the customer watching. Technicians are equipped with the complete job context.
Connect All Your Data
Guaranteed ERP integration removes integration risk, ensuring your Gomocha implementation fully connects with your ERP system and boosting efficiency while facilitating informed decision-making. With Gomocha, you can feel secure, knowing you’ll align all your data with the field service platform. Gomocha always works with your existing ERP technology.
Adapt Technology to Your Processes (Not the Other Way Around)
Gomocha’s flexible cloud-based platform supports unique services and processes while maintaining critical IT standards. A one-size-fits-all approach often ends up fitting none. Meanwhile, Gomocha keeps you up to date with the latest field service approaches—and addresses your organization’s needs.
Let Your Systems Speak the Same Language
When systems force you to manage multiple ID numbers for the same work, complexity multiplies and errors follow. Your team shouldn’t need a decoder ring to track orders across platforms.
Gomocha’s smart order-number synchronization enables back-office systems to create orders on the platform without preassigning order numbers. It also provides easy lookup using your internal references.
Experience Continuous Process Evolution
Gomocha’s mobile app automatically provides the most current workflows, customer and asset information, and registration data. Industrial technicians can avoid outdated processes that create chaos. These automatic updates ensure everyone follows the latest workflows, synchronizing operations with data and elevating efficiency.
Your industrial technicians need connected systems they can trust, even before calling the office. Gomocha’s extensive mobile capabilities provide the context and decision support for your techs to thrive in daily work. Connected data and quotes, adaptive technology, seamless systems, and continuous process evolution empower your technicians to get the job done safely, correctly, and efficiently.
Industrial technicians can rely on Gomocha’s mobile tools to make highly informed decisions. Start your Efficiency Assessment.