Field technicians are rightfully wary of ERP tools given their hefty, nonintuitive, and wasteful nature. Your techs need a nimble yet powerful solution that fits into your existing systems. Gomocha’s streamlined services are tailored to get the job done without interference thanks to real-time field communication, comprehensive history, and more.
Enterprise resource planning (ERP) tools have their time and place, and it’s not in the hands of your technicians, who require customizable and intuitive tools for field service.
Here are a few reasons why ERP tools don’t quite fit the needs of your technicians:
Slow, Clunky Processes
Speed, accuracy, and uptime are essential for effective technician work. ERP platforms are counterproductive to your technicians’ requirements, as their interfaces are transaction-heavy and designed for desk-based workflows.
Poor Mobile UX
ERP mobile UX is not intuitive, especially under strict deadlines and pressure. They are complex systems and can be slow to load, impeding your technicians’ work rather than facilitating it.
Wasted Time on Data Entry
With an ERP tool, your techs are often forced to enter data they never see again, complete fields for reporting or billing, and fix errors created upstream. The system doesn’t help their jobs or make them easier, as it is focused on fulfilling back-office requirements.
Gomocha fits into your workflow without establishing cumbersome new systems.
Streamline Field Service Communication
Gomocha’s Fully Digital Field Service Order creates a digital workflow for field service orders. While fragmented processes lead to miscommunication and delays, a fully digital order system ensures clear, instant, and trackable communication.
Support Real-Time Field Communication
Gomocha’s Smart Alerts send alerts to key personnel, such as service managers, dispatch, and technicians, about potential issues, enabling faster decisions and fixes. Sometimes, your dispatch team and technicians need information and developments faster. With Gomocha, your entire field service team stays informed at all times.
Learn from Every Job
Gomocha’s service history tracking captures technicians’ previous visit information, helping them prevent repeated mistakes. With service history at their fingertips, technicians avoid repeating errors, quickly identify recurring problems, and provide more informed, efficient service during every visit.
Don’t let your field service organization’s technicians get bogged down by unnecessary ERP tools that slow processes, provide poor mobile UX, and waste time on data entry. Gomocha offers the solution to frustrated technicians looking for streamlined, real-time field communication and the ability to grow from every job.
Technicians avoid ERP tools for smart reasons. Start your Efficiency Assessment.