The internet of things (IoT) connects physical devices to the internet and other connected devices. IoT and field service management software brings benefits to the field service industry.
Having worked together on an exclusive new Field Service News White Paper, Kris Oldland joined Martin Knook, CEO of Gomocha, to discuss the challenges and benefits of the centralized and decentralized approaches to field service. In this engaging, long-form discussion, the two discuss the modern tools available to field service organizations as we see the… Read more »
Undoubtedly, field service technology is enhanced by AI, facilitating transparency, streamlining processes, and improving customer service. Using real-time data prevents miscommunications between the field and office and solves issues in scheduling conflicts. This means increased productivity and customer satisfaction. Field services have seen a rise in interest in AI and its benefits, which has increased… Read more »
Field service workers are problem solvers. Digitalization is key to connecting workers to quick, practical solutions. Technicians’ job responsibilities, from giving accurate quotes to ensuring your organization has the appropriate available inventory, are essential. New field service management (FSM) technology is the way to help solutions-orientated technicians achieve desired customer service outcomes. Here are some… Read more »
In today’s new business climate, investing in field service technology has never been brighter. The latest tech stacks can offer an outstanding return on investment, from boosting sales to understanding analytics in the field. In addition, they enable field service organizations to improve case management, responsiveness on-site, and customer service. Case Management and Dispatch Systems… Read more »